Tyler Sorenson
Lincoln,NE
Summary
As an Assistant Manager with a proven track record of success in the electronics repair industry I am highly motivated, dedicated to continuous learning, and delivering top-notch service. My reliability and commitment have been instrumental in doubling sales from $63k to $114k since September 2022 at my current repair store. I bring this same drive and expertise to your store, where I am eager to contribute my technical skills, customer service excellence, and passion for problem-solving. With a strong foundation in electronics repair and a commitment to staying at the forefront of technology trends, I am excited to be a valuable asset to your repair store, providing exceptional service to customers and helping drive operational excellence
Overview
1
1
year of professional experience
1
1
Certification
Work History
Assistant Manager
UBreakiFix By Asurion
09.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Replaced touch-sensitive digitizers and displays using official OEM parts to maintain warranty eligibility.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Adhered to repair and maintenance guidelines set down for Apple, Samsung, and Google devices.
Education
High School Diploma -
Norris High School
Firth, Nebraska05.2019
Skills
- Customer Service
- Staff Supervision
- Time Management
- Inventory Management
- Microsoft Office Expertise
- Mobile Devices
Certification
- Certified Samsung Technician status
- Certified Asurion Repair Technician
Timeline
Assistant Manager
UBreakiFix By Asurion
09.2022 - Current
High School Diploma -
Norris High School
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