Tyler Soto
Las Vegas,NV
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
1
1
Certification
9
9
years of professional experience
Work History
General Manager
Dunkin' Donuts
01.2026 - Current
- Directed daily operations to ensure efficient service and product quality.
- Managed staff recruitment, training, and performance evaluations to foster a high-performing team
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions
- Met, Greeted, and encouraged feedback from guests and used feedback to implement positive changes within the restaurant.
- Prepared and maintained accurate restaurant Profit & Loss statements, tracking sales, expenses, labor, and food costs to monitor financial performance and support informed business decisions.
- Accurately counted and maintained store inventory, monitored stock levels, and coordinated truck orders to ensure timely product replenishment and availability.
Poker Dealer
Boyd Gaming
05.2025 - Current
- Ensured fast, smooth game pace through efficient handling of chips, money, and cards, enhancing player experience.
- Fostered enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation, promoting repeat visits.
- Complied with all gaming regulations and procedures to ensure legal and ethical operation, safeguarding the integrity of the game.
Casino Cage Cashier
Caesars Entertainment
09.2024 - 04.2025
- Counted drawers accurately and efficiently at start and end of each shift, ensuring financial accountability.
- Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
- Processed and filed paperwork for casino transactions, investigating discrepancies and documenting notable incidents to maintain compliance.
- Protected customers by following information security procedures and maintaining confidentiality of transactions.
Poker Dealer
Caesars Entertainment
08.2021 - 07.2024
- Ensured fast game pace through efficient handling of chips, cards, money, and gaming equipment.
- Enhanced customer retention and satisfaction by greeting guests and fostering a fun gameplay environment.
- Applied company procedures to ensure consistency and uphold standards.
Manager
Chick-fil-A
08.2017 - 06.2021
- Maintained professional, organized, and safe environment, enhancing employee morale and patron satisfaction.
- Resolved staff conflicts by actively listening to concerns and facilitating effective resolutions.
- Defined and communicated clear targets and objectives, aligning team efforts with departmental goals.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Education
High School Diploma -
Desert Mountain High School
Scottsdale, AZSkills
- Operations management
- P&L management
- Inventory control
- Employee scheduling
- Leadership and team building
- Problem resolution
- Time management
- Multi-Tasking
- Customer relations
Certification
ServSafe Certified
Timeline
General Manager
Dunkin' Donuts
01.2026 - Current
Poker Dealer
Boyd Gaming
05.2025 - Current
Casino Cage Cashier
Caesars Entertainment
09.2024 - 04.2025
Poker Dealer
Caesars Entertainment
08.2021 - 07.2024
Manager
Chick-fil-A
08.2017 - 06.2021
High School Diploma -
Desert Mountain High School