Tyler Spradlin
Tulsa,OK
Summary
Experienced management professional with a strong work ethic and a commitment to continuous improvement. Skilled in data analysis and quality control, successfully driving operational efficiency and delivering exceptional customer satisfaction. "Never settle for good enough."
Overview
12
12
years of professional experience
Work History
Field Service Manager
A G Equipment Company
Broken Arrow, OK
05.2017 - 01.2026
- Directed commissioning technicians and warranty operations to drive revenue growth and operational efficiency.
- Analyzed market conditions, including competitive billing rates and compensation benchmarks, to guide pricing strategy and service profitability.
- Implemented labor‑utilization strategies and delivered regular reporting to senior leadership to optimize margins and resource allocation.
- Oversaw scheduling, deployment, and performance support for field technicians.
- Developed scopes of work, service estimates, and proposals for commissioning, startup and preservation services.
- Collaborated with sales teams to ensure customer satisfaction with services provided.
- Strengthened quality and operational efficiency by leading non‑conformance reporting efforts and partnering with QC to resolve discrepancies, eliminate recurring issues, and improve product reliability.
- Managed administrative operations, including service order creation, purchase order processing, tooling procurement, and invoice approvals.
- Directed fleet management activities, including truck configuration, ordering, maintenance scheduling, and cost approvals.
- Led hiring, interviewing, and onboarding processes for field service technicians to build a high‑performing service team.
- Executed month‑end processes such as expense report review, sales reporting, warranty tracking, and safety hour documentation.
- Managed warranty operations, including job creation, shop coordination, field execution, nonconformance reporting, and service bulletin compliance.
- Ensured strong customer satisfaction through responsive support, accurate documentation, and consistent service delivery.
- Worked closely with engineering teams to refine product design based on customer and technician feedback from the field.
- Maintained records of completed repairs, including parts used, labor costs, and time required.
- Utilized problem solving techniques to identify root causes of technical issues encountered in the field.
- Conducted performance reviews of all assigned personnel and provided feedback on areas needing improvement or additional training.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
Field Service Administrator
A G Equipment Company
Broken Arrow, Oklahoma
02.2014 - 05.2017
- Maintained accurate records of service requests and technician assignments.
- Resolved customer complaints promptly and professionally.
- Developed and maintained relationships with customers to ensure customer satisfaction.
- Compiled weekly time sheets from service technicians in the field and submitted them for payroll processing.
- Reviewed contracts and quotes for accuracy prior to submission to clients.
- Provided technical assistance to field technicians.
- Coordinated the delivery of parts to technicians in the field.
- Processed invoices for field technician services and equipment repairs, contributing to streamlined billing operations.
- Tracked expenses related to travel costs, tools, and materials associated with each job.
- Obtained purchase order information to invoice work orders.
- Obtained paperwork from the field and distributed to appropriate departments for processing.
- Processed OEM Warranty Claims and stayed up-to-date on progress to ensure resolution for customers.
Education
Bachelor of Science - Business Administration
Oral Roberts University
Tulsa, OK05-2013
Skills
- Strong work ethic
- Continuous improvement
- Strive for excellence
- Multitasking
- Problem solving
- Conflict resolution
- Positive attitude
- Task prioritization
- Tool calibration and maintenance
- Quality control
- Estimate creation
- Customer relationship management
- Data analysis
- KPI tracking
- Billing management
- Performance evaluation
- Revenue forecasting
- Computer skills
- Warranty administration
- Non-conformance reporting
References
References available upon request.
Timeline
Field Service Manager
A G Equipment Company
05.2017 - 01.2026
Field Service Administrator
A G Equipment Company
02.2014 - 05.2017
Bachelor of Science - Business Administration
Oral Roberts University