Tyler Sumrall
Sumrall,MS
Summary
Professional and efficient Help Desk Technician with 2 years experience quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Computer Specialist IV
State of Mississippi
08.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Provided basic end-user troubleshooting and desktop support.
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
- Managed high levels of call flow and responded to technical support needs.
- Used ticketing systems to manage and process support actions and requests.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored system performance to identify potential issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Diagnosed and troubleshot hardware, software and network issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Tested new software and hardware prior to deployment.
Education
High School Diploma -
Seminary High School
Seminary, MS05.2014
Skills
- Content Management Systems
- Software Analysis
- Installation and configuration
- User Training
- Technical support expertise
- System Troubleshooting
- Information Security
- Business intelligence tools
Certification
- Security+ / Received on 23 May 2023
- CASP+ / Received on 26 July 2024
Timeline
Computer Specialist IV
State of Mississippi
08.2022 - Current
High School Diploma -
Seminary High School
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