Dynamic Service Manager skilled in multitasking, organization, and technical troubleshooting. Renowned for fostering a positive team environment and ensuring prompt response to customer needs while maintaining operational excellence.
Overview
12
12
years of professional experience
Work History
Service Manager
Goodyear Tire and Rubber Co
3085 Bellbrook Dr, Memphis, TN 38116
02.2024 - Current
Organize a team of service technicians to handle roadside emergency service calls within a two hour time frame.
Manage inventory by cataloguing tires from customers to be shipped off to a retread center to ordering tires from vendors or inter company transfers.
Schedule the hours for the service technicians to be fully functional on 24 hr coverage.
Interact with several interfaces, such as Outlook, Excel, CTSC (the invoice creation system for Goodyear), to provide excellent service to meet the customers' needs.
Supervised daily operations to ensure exceptional customer service and an efficient workflow.
Trained and mentored team members on service standards and best practices.
Service Manager
Love's Travel Shop
3371 Lamar Ave
05.2021 - 01.2024
Communicate with customers on a day to day basis and provide quick responses to their needs.
Organize a team of service technicians to handle roadside emergency service calls within a two hour time frame.
Manage inventory by cataloguing tires from customers to be shipped off to a retread center or ordering tires from vendors or inter company transfers.
Coordinated service technicians' schedules to maintain continuous coverage.
Interact with several interfaces, such as Outlook, Excel, CTSC (the invoice creation system for Goodyear), to provide excellent services to meet the customers' needs.
Kitchen Manager
Dave's Dark Horse Tavern
410 Dr Martin Luther King Jr Dr E, Starkville, MS
08.2014 - 04.2021
Coordinated daily kitchen operations, ensuring timely meal preparation and service delivery.
Supervised kitchen staff, ensuring adherence to food safety regulations and quality standards.
Developed and implemented training programs to enhance team skills and operational efficiency.
Streamlined inventory management processes, reducing waste and optimizing stock levels.
Monitored food preparation methods, enforcing best practices to maintain consistency in dishes served.
Scheduled and received food and beverage deliveries, adhering to food cost and budget.