Tyler Vega
Erie
Summary
Motivated and experienced professional with a strong background in delivering exceptional customer service. Recognized for maintaining composure in uncomfortable situations and swiftly devising effective solutions to problems. Dedicated and compassionate, always seeking ways to stay productive and expand knowledge.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sherwin Williams
05.2023 - Current
- Responds to phone calls, such as taking orders over the phone for customers, looking at previous transactions, or questions on any of our products customers have
- Maintains knowledge of products, services, procedures, promotions, and pricing
- Developing effective relationships with customers through active listening, problem solving, and follow up communication with the best interest of our customers
- Followed all safety and security procedures to reduce risks
- Handled customer complaints in various different scenarios.
- Have experience with Lead Generation.
- Actively learning the insides and outs of P&L, Pot of Gold and how controllable contribution affect stores.
Crew Member
Wendy's Restaurant
10.2017 - 05.2023
- Prepared food items following established recipes and practiced guidelines/training
- Counted drawers and calculated deposit drops after shifts ended
- Trained newly hired employees
Lifeguard
Splash Lagoon
08.2014 - 01.2015
- Enforced safety policies and rules to guests to prevent accidents
- Completed the Red Cross lifeguard courses, including CPR certified
- Scanned pools constantly to identify individuals in emergency situations
Education
High School Diploma -
Central technical high school
Erie, PA06.2017
Skills
- Reliable and on time employee
- Multitasking
- Good Communication Skills
- Problem Solving
- Cash Register Operations
- Customer service
Timeline
Customer Service Specialist
Sherwin Williams
05.2023 - Current
Crew Member
Wendy's Restaurant
10.2017 - 05.2023
Lifeguard
Splash Lagoon
08.2014 - 01.2015
High School Diploma -
Central technical high school
Similar Profiles
Nolan GerwitzNolan Gerwitz
Financial Analyst at Sherwin-WilliamsFinancial Analyst at Sherwin-Williams
CAMILA FERNANDEZCAMILA FERNANDEZ
Sales Associate at Sherwin-Williams Paint StoreSales Associate at Sherwin-Williams Paint Store
Emily HammackEmily Hammack
SWDS Driver Supervisor at Sherwin WilliamsSWDS Driver Supervisor at Sherwin Williams