Tyler Walczak
Astoria,NY
Summary
Over five years of experience in both serving and managing live event venues. Strong belief in keeping the work environment light, while never compensating for efficiency.
Overview
11
11
years of professional experience
Work History
Server
The Cheesecake Factory
06.2024 - Current
- Provided exceptional customer service by anticipating guest needs and ensuring satisfaction by any means possible
- Assisted in menu navigation, offering recommendations based on preferences and dietary restrictions for a notoriously expansive menu
- Ran food, drinks and desserts in addition to keeping up with side work and the demands of a section
- Maintained cleanliness and organization of dining area, enhancing the overall guest experience.
Assistant Manager
Sundance Film Festival
01.2019 - Current
- Coordinated event logistics, ensuring seamless execution of festival programs and activities.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversee crowd control and line for 500 person venue, ensuring everything runs smoothly and being point-of-contact for any and all guest issues that emerge
Server
The Cheesecake Factory
05.2021 - 05.2024
House Manager
Michigan Theater
09.2015 - 12.2019
- Supervised daily operations and staff performance, ensuring smooth venue management.
- Trained and mentored new staff on policies, procedures, and customer service standards.
- Oversaw facilities for 1,600 person venue for variety of live events, films, etc.
- Also worked at sister theater (State Theatre) a block over and managed their four screens
Education
Film/Screenwriting
University of Michigan
Ann Arbor, MI05-2015
Skills
- Strong work ethic
- Exceptional customer service and experience in public-facing rolls
- Night owl and love working evenings/nights
- High volume dining
Timeline
Server
The Cheesecake Factory
06.2024 - Current
Server
The Cheesecake Factory
05.2021 - 05.2024
Assistant Manager
Sundance Film Festival
01.2019 - Current
House Manager
Michigan Theater
09.2015 - 12.2019
Film/Screenwriting
University of Michigan