Tyler Wiggins
Dallas,TX
Summary
A resourceful and energetic individual seeking employment within a well-established organization with motivational leadership, greater challenges, and opportunities for advancement.
Overview
5
5
years of professional experience
Work History
ED Discharge Coordinator
Medical City Dallas Hospital
Dallas, TX
03.2024 - Current
- Utilizes customer service skills to communicate with patients directly and indirectly, to assist with support and scheduling aftercare referrals.
- Communicates appropriately with all stakeholders to ensure patients' aftercare referrals, and uploads proper documentation regarding patient demographics and insurance.
- Maintained accurate records and implemented organizational practices to support smooth data management.
In-Home Expert
AT&T
Dallas, TX
01.2022 - 03.2024
- Created detailed reports on customers with solution-focused, in-home service interactions, trends, sales figures, and other key metrics using CRM systems.
- Demonstrated strong communication skills in product knowledge delivery, contributing to an increase in client retention.
- Used Salesforce to track client data and identify trends, contributing to data-informed decision-making.
Assistant Manager
Xfinity Comcast
Lithonia, GA
08.2020 - 01.2022
- Led a team to consistently meet customer satisfaction goals, achieving an NPS score of 80% through strategic, client-centered service.
- Fostered collaboration among team members, adapting communication styles to support a productive, customer-oriented environment.
- Monitored service trends and implemented improvements to enhance customer experience and efficiency.
Education
Massage Therapy -
International School of Skin, Nailcare And Massage
Sandy Springs, GA12-2023
High School Diploma -
Stockbridge High School
Stockbridge, GA05-2018
Skills
- Team leadership and cross-department collaboration
- Data management and financial analysis
- Medical terminology
- Technical aptitude (Salesforce and MS Office Suite)
- Communication and relationship-building
- Embraces feedback and change
- Problem-solving expertise
Timeline
ED Discharge Coordinator
Medical City Dallas Hospital
03.2024 - Current
In-Home Expert
AT&T
01.2022 - 03.2024
Assistant Manager
Xfinity Comcast
08.2020 - 01.2022
Massage Therapy -
International School of Skin, Nailcare And Massage
High School Diploma -
Stockbridge High School
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