Tyler Wilkes
Chick-fil-A Restaurants
Northville,MI
1
Certification
9
years of professional experience
Operations and people-focused leader with experience in team development, training, customer service, and high-volume restaurant operations. Currently serving as a Catering Operations Manager with Chick-fil-A, where I focus on operational excellence, team performance, and delivering a consistently high standard of service.
I hold a B.S. in Ministry and Leadership with a minor in Business, combining a strong foundation in leadership and communication with hands-on management experience. Throughout my career, I have developed a passion for building strong teams, improving processes, solving problems, and helping others grow.
I am motivated by opportunities to take ownership, develop people, and contribute to the continued growth of an organization.
Work History
Catering Operations Manager
5 Months- As Catering Operations Manager at Chick-fil-A Northville, I oversee the execution and continued growth of our catering operation. My responsibilities include coordinating catering orders, maintaining product quality and accuracy, managing operational readiness, and ensuring guests receive a consistent Chick-fil-A experience beyond the restaurant.
- I work closely with team members and leadership to improve catering processes, prepare for high-volume orders, and ensure our team is equipped to execute with excellence. I also focus on identifying opportunities to grow catering sales while maintaining strong standards for food safety, quality, service, and operational efficiency.
- 5 years 5 months
Kitchen Shift Lead
4 Years 11 Months- Led back-of-house operations during assigned shifts, coordinating team positioning, food production, quality, and food safety while maintaining an efficient operation during high-volume periods.
- Responsible for coaching and developing team members, maintaining operational standards, resolving challenges in real time, and helping ensure the team was prepared to meet the needs of the business. Worked alongside restaurant leadership to improve execution, strengthen accountability, and provide guests with consistent food quality and service.
- 5 years
Student Ambassador
2 Years 9 Months- In my role as a Student Ambassador I provided outstanding guest services through clerical responsibilities to campus visitors, lead campus tours and acted as host for prospective students, university guests, and VIPs, played a critical role in on- and off-campus recruiting events as well as service projects and communicated details about campus events and 100+ programs with over 2000 prospective students through phone calls, interpersonal communication, public speaking, and email/other written communication.
- 2 years 10 months
Usher
3 Years- I was an Usher at Bob Jones University, where I played a key role in providing quality service for various events. Greeting and seating thousands of guests with hospitality and professionalism was a daily responsibility. Working as part of a crew, I ensured that each event ran smoothly and guests had a positive experience.
- 3 years 1 month
Kitchen Team Lead
1 Year 4 Months- 1 year 5 months
Pastoral Intern
2 Months- During my time as a Pastoral Intern at East Brandywine Baptist Church, I had the opportunity to assist in various pastoral duties, including visitations and preaching for different age groups. This experience allowed me to develop my communication and interpersonal skills while fostering a sense of community within the church.
- 3 months
Ministry Team Member
4 Months- Traveling on the road for Bob Jones University as a representative of the school. I helped lead apologetics class presentations in schools and churches all along the east coast.
- 5 months
Crew Leader
3 Years 10 Months- Organized, led and trained installation and maintenance crews to complete projects at commercial facilities for their flooring. Operated company vehicles to pick up and deliver products.
- 3 years 11 months
Education
Ministry and Leadership BS - Business Minor
Skills
Leadership
Customer Service
Logistics Management
Marketing
Public Speaking
Certification
Fundamentals of digital marketing
Microsoft Excel
Timeline
Catering Operations Manager
Chick-fil-A Restaurants
03.2026 - CurrentRead More
Kitchen Team Lead
Chick-fil-A Restaurants
11.2023 - 03.2025Read More
Pastoral Intern
East Brandywine Baptist Church
06.2023 - 08.2023Read More
Ministry Team Member
Bob Jones University
01.2023 - 05.2023Read More
Student Ambassador
Bob Jones University
08.2022 - 05.2025Read More
Usher
Bob Jones University
05.2022 - 05.2025Read More
Kitchen Shift Lead
Chick-fil-A Restaurants
04.2021 - 03.2026Read More
Crew Leader
Foster Specialty Floors
06.2017 - 04.2021Read More
Bob Jones University
Ministry and Leadership BS from Business Minor
Read More