Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Server/Bartender Shift Lead
Espadin
10.2022 - Current
Skilled at working independently and collaboratively in a team environment.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Served food and beverages promptly with focused attention to customer needs.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Server
La Cocina
08.2012 - 12.2020
Started out as a busser, quickly promoted to being a food runner and then followed up with becoming a server shortly after.
Bussed and reset tables to keep dining room and work areas clean.
Maintained a clean and orderly dining area for an enjoyable guest experience.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Server
The Cheesecake Factory
10.2018 - 10.2019
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Answered customers' questions, recommended items, and recorded order information.