TylerAnn Thompson

• Examines court documents for completeness and accuracy; Prepares documents for electronic imaging and performs post committal quality assurance of scanned documents, ensuring data integrity and image clarity. Ensures appropriate docket codes and security levels are applied so that imaged documents are available to the appropriate parties.
• Reviews and explains court related documents for compliance with all applicable regulations, policies and procedures; informs attorneys and litigants relative to the completing, filing, issuing and serving of documents.
• Obtains information from automated systems to expedite the processing of cases; inputs data to an on-line computer system; uses system to type and extract data, to retrieve information and to design and prepare court documents.
• Interacts with the public or others via phone in, high volume environment involving intense and difficult situations requiring advising parties of proper procedures, court policies and options.
• Assists in maintaining court calendars, schedules cases, notifies concerned parties, places cases on calendar, and assembles case documents; reviews court documents for completeness and accuracy; receives, processes and assigns court proceedings based on pleadings, continuances and other pertinent information;

• Cold called new customers to increase profits.
• Entered shipment details into database via Truckstop.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Prepared and organized files with proper documentation such as: bills of lading, invoices and other shipping documents.
• Maximized customer satisfaction by handling customer email and telephone interactions.
• Enhanced client satisfaction by addressing concerns and providing timely solutions to issues.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Monitored flow of paperwork and directed information to appropriate departments.
• Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
• Worked closely with customers to effectively resolve issues and complaints.

Team Lead Assistant - Supervising the daily operations of the customer service department; Setting customer service goals for team members and helping them reach those goals, Interacting with customers and handling customer queries and complaints in a timely manner.

Resolution Specialist- Pulling client’s credit report, thoroughly going over credit report with client. Generating dispute letters to (3) national credit bureaus, Audit customer account information to identify issues and develop solutions.

Legal Department- Going over local counsel information with clients, noting summons received, summons call.

Payment Department- Thoroughly going over enrollment plan, assisted customers with making payments or establishing payment plans to bring accounts current. Generating addendums.

Customer Service- Handled inbound/outbound calls, updating clients’ on their files, inform clients’ about the program process, documenting important information, generating documents.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

• Effective decision-making abilities.
• Delivering exceptional customer service.
• Exceeded customers dining experience.
• Worked early mornings preparing bagels in fast-paced environment.
• Reconciled and balanced cashed drawer.
• Prepared food and beverage orders while productively executing orders.
• Overseeing and assist in setting up and breaking down of stations designated by manager.

• Manually placed reservations answered by phone and email into POS. Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
• Prepared banquet rooms for use, including adjusting lights, sound volumes and room temperature, ensuring comfortable experience for guests.
• Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
• Guided guests to appropriate seating for party size, provided with menus and silverware.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Exceeded customers dining experience
• Productively executed on-time food and drink delivery
• Worked early mornings preparing bagels in fast-paced environment, while ringing up customer's orders on register, as well as balancing register
• Experienced multiple rushes where teamwork and cooperation were key to success.
• Experience behind a grill, sliced, toasted, and topped bagels, prepared blended and hot coffee drinks.
• Continually provided a friendly, helpful, and quick service.
• Setting up and breaking down of stations to ensure food safety
• Oversee and assist in preparation of food items for the day and dating products
• Leading the entire operations of the restaurant
• Responsible for opening and/or closing restaurant

Expeditor:

Hard working food runner, in a fast pace work environment. Ensuring guests had their orders and anything else they needed as soon as possible with no error.
Take-Out:

Took face-to-face orders for guests, as well as phone orders. Gathered orders for guests quickly and efficiently, paying special attention to detail.

Fountain:

Responsible for the production and plating of desserts Prepared Desserts/Shakes

Communicated with other servers to ensure satisfaction with food and service
Turned or stirred food to ensure even cooking.
Weighed and measured ingredients

Routinely cleaned work areas throughout shift and restocked items Relayed orders to Take-out and Dining area quickly and accurately. Assisted in maintaining preparation and service areas in sanitary condition

Host/Hostess:

• Addressed customer concerns
• Provided friendly and attentive service and exceptional hospitality.
• Displayed enthusiasm and knowledge about the restaurant's menu and products
• Skillfully promoted items on beverage lists and weekly restaurant specials.
• Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary Performed all transactions in a cordial, efficient and professional manner
• Responsible for coordination of up to 18 servers in restaurant with capacity of 200
• Consistently offered professional, friendly and engaging service.
• Supported servers, food runners and bussers with keeping dining area ready for every guest.

• Effectively take customer orders with a friendly and professional attitude
• Prepared food orders with punctuality and delicacy
• Keep workspace clean and sanitary