Tyler Close
Summary
Results-driven Carrier Sales Representative with a background in logistics and supply chain management. Expertise in building strong carrier relationships to ensure timely service delivery. Strong problem-solving and negotiation skills enhance operational efficiency and drive cost reduction strategies.
Overview
9
9
years of professional experience
Work History
Carrier Sales Specialist
Buchanan logistics
Fort Wayne, IN
04.2021 - Current
- Negotiated competitive rates and contract terms with multiple carriers, resulting in significant cost reductions.
- Cultivated relationships with carriers to enhance freight capacity and elevate service levels.
- Analyzed market trends and carrier performance data to inform strategic decisions and improve service offerings.
- Coordinated logistics operations for timely, accurate delivery of shipments across various routes, minimizing delays.
- Collaborated with internal teams to streamline processes and reduce delays in freight operations.
Mobile Expert
T-Mobile
Fort Wayne, IN
06.2020 - 03.2021
- Guided customers in selecting models that align with their needs and budget, fostering informed purchasing decisions.
- Delivered customer service and technical support for mobile devices and tablets, enhancing user satisfaction.
- Educated customers about their device's features and how to maximize its potential usage for productivity or entertainment purposes.
- Assisted customers in setting up new devices and transferring data from old to new devices.
- Addressed and resolved customer complaints about mobile device experiences, contributing to improved customer retention.
Senior Retail Consultant
Sprint
Fort Wayne, IN
09.2019 - 09.2020
- Guided customers in selecting merchandise tailored to individual needs and preferences, enhancing their shopping experience.
- Leveraged knowledge of product features and benefits to address inquiries from potential buyers, fostering informed purchasing decisions.
- Educated customers about current promotions and discounts, driving engagement and sales opportunities.
- Addressed and resolved customer complaints efficiently to enhance satisfaction.
- Assisted with training new staff members on company policies and procedures.
Sales Consultant
Sprint
Fort Wayne, Indiana
09.2018 - 09.2019
- Cultivated client relationships that contributed to increased sales revenue.
- Demonstrated products to highlight benefits and encourage purchases.
- Analyzed customer needs and preferences to recommend appropriate products.
- Provided detailed product information to customers, including features, prices, and availability.
- Resolved customer questions and concerns to enhance satisfaction with products and services.
- Handled credit and debit card payment processing to complete purchasing experience.
Sales Representative
TruGreen Lawn Care
Fort Wayne, Indiana
03.2018 - 08.2018
- Developed and maintained client relationships, increasing customer retention through tailored service offerings and proactive follow-ups.
- Engaged potential customers through door-to-door sales efforts, directly promoting products and services to drive interest and sales.
- Conducted comprehensive lawn assessments, providing clients with customized care plans to improve lawn health and aesthetics.
Technical Consultant
Asurion
Fort Wayne, Indiana
03.2017 - 03.2018
- Executed certified repairs for Apple devices, ensuring compliance with industry standards.
- Samsung certified repairs
- Restored functionality of phones for clients through comprehensive repair services.
- Educated clients on preventive measures to avoid future damage and issues.
Education
Some College (No Degree) - Business Management
Ivy Tech Community College of Indiana
Fort Wayne, INSkills
- Freight negotiation
- Carrier relationship management
- Logistics coordination
- Market trend analysis
- Client communication
- Problem resolution
- Customer relationship management
- CRM software
- Decision-making
- Negotiation
- Multitasking capacity
References
References available upon request.
Timeline
Carrier Sales Specialist
Buchanan logistics
04.2021 - Current
Mobile Expert
T-Mobile
06.2020 - 03.2021
Senior Retail Consultant
Sprint
09.2019 - 09.2020
Sales Consultant
Sprint
09.2018 - 09.2019
Sales Representative
TruGreen Lawn Care
03.2018 - 08.2018
Technical Consultant
Asurion
03.2017 - 03.2018
Some College (No Degree) - Business Management
Ivy Tech Community College of Indiana