Tyler Cole McInvale

Work History

Enterprise Rent-A-Car

11.2022 - Current

Assist senior management with daily tasks and provide excellent customer service to all patrons
Oversees daily branch operations while achieving exceptional levels of client satisfaction and revenue growth
Develop and grow new and existing relationships with vendors
Increase branch ﬂeet size by absorbing new units from outside locations to grow our business
Instruct and educate fellow employees to strengthen their skillsets while ensuring our team adheres to company policies
Ranked among the top ten percentage of branches in the region based on a balanced scorecard evaluating sales, ﬂeet growth and operating proﬁt.

Enterprise Rent-A-Car

11.2021 - 11.2022

Assist customers with vehicle choices, outline coverage options, and write rental contracts in accordance with company procedures
Manage dispute resolution situations by making customer needs top priority and resolving each issue
Organize and plan ﬂeet size in order to capitalize on our market demand and prepare the day for each appointment
Lead new employee training regiments by educating others of service, sales, marketing and computer programs
Weekly service and sales calls to both current and prospective accounts
Successfully managed satellite branch and coordinated ﬂeet management with corporate acknowledgement.

Albany Convention & Visitor's Bureau

03.2021 - 10.2021

Review analytical reports monthly to maximize functionality of social media and websites with the public
Recommend online strategies for boosting web traﬃc and SEO and developing new, engaging content designed to meet goals
Participate in marketing and advertising strategy sessions with agencies and vendors to report the success of campaigns and discuss alternative opportunities
Develop press releases, blogs, actively pitch story ideas about Albany to travel writers and content creators
Develop and implement a social media strategy with calendar of materials for the CVB
Assist with the coordination, execution and follow up of locally hosted familiarization tours, site visits, travel tradeshows, marketing events, special events
Achievements/, Achievements/Tasks
Achievements/

Fastenal

01.2018 - 03.2021

Assist with customer inquiries about products, services and online orders
Provide guidance on products best ﬁtting customer needs
Troubleshoot with customers to reach optimal project outcomes
Conduct logistics support by completing documentation and adhering to freight handling guidelines
Completing customer purchase orders and ensuring on-time delivery of the product