Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tylia Ferone

Newark

Summary

Compassionate professional with experience at OPWDD, excelling in special needs support and relationship building. Proven ability to enhance patient well-being through effective communication and nutrition education. Recognized for problem solving skills and teamwork, ensuring a safe and nurturing environment for individuals in care. Mandatory CPR training and dedicated to fostering positive outcomes. At OPWDD we pride ourselves on furthering the lives of the mental disabled.

Overview

4
4
years of professional experience
1
1
Certification

Work History

DSP (Direct Support Professional)

OPWDD
11.2023 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.

Customer Service Cashier

Home Depot
11.2021 - 06.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

After-School Program Leader

United Activities Unlimited
01.2023 - 07.2023
  • Created fun, age-appropriate activities for school-age children.
  • Monitored student safety while conducting indoor or outdoor activities.
  • Assisted students with homework completion, providing individualized support and guidance as needed.
  • Managed behavioral issues and used positive behavior strategies for groups of up to 25 students.
  • Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
  • Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.

Amazon Driver

RDL Logistics
08.2022 - 11.2022
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Education

No Degree - Social Work

Wagner College
Staten Island, NY

No Degree - Social Work

University of North Dakota Online
Grand Forks, ND

High School Diploma -

Petrides
Staten Island, NY
06-2019

Skills

  • Teamwork and collaboration
  • Fast learner
  • Problem-solving
  • Attentive to people
  • CPR certification
  • Effective communication
  • Dressing assistance
  • Relationship building
  • Nutrition education
  • Special needs support
  • Meal planning and preparation
  • Activity coordination

Certification

  • CPR Training - Nov 2023-Nov 2025

Timeline

DSP (Direct Support Professional)

OPWDD
11.2023 - Current

After-School Program Leader

United Activities Unlimited
01.2023 - 07.2023

Amazon Driver

RDL Logistics
08.2022 - 11.2022

Customer Service Cashier

Home Depot
11.2021 - 06.2024

No Degree - Social Work

Wagner College

No Degree - Social Work

University of North Dakota Online

High School Diploma -

Petrides

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