Tylin Vega
Houston
Summary
Proven Customer Service Representative at Chewy.com, adept in complaint resolution and Microsoft Excel, enhanced customer loyalty through empathetic service and efficient problem-solving. Skilled in fostering positive environments, even under pressure, and mentoring team members. Achieved a significant increase in customer satisfaction, showcasing a blend of technical proficiency and exceptional interpersonal skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Chewy.com
10.2019 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Train and mentor helped team members, helping them get up to speed on product knowledge and service protocols.
- Provide prompt, courteous, and efficient service to customers via phone and email handling high average of inquiries per day.
Barista
Starbucks, Barista
07.2014 - 10.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
High School Diploma -
Urban Assmbly School Of Business For Young Women
26 Broadway, New York, NY 1000406-2011
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
Timeline
Customer Service Representative
Chewy.com
10.2019 - Current
Barista
Starbucks, Barista
07.2014 - 10.2019
High School Diploma -
Urban Assmbly School Of Business For Young Women
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