Tylonda Morris
SPRING,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Legal Assistant/Medical Billing Collector
Revenue Enterprises
07.2021 - 01.2023
- Advised consumer of pasted due balance from one day to thirty days past due.
- Filed over 30 accounts to increase monthly collection for team.
- Answered question about consumer hospital and physician bills.
- Explain consumer explanations of benefits.
- Negating with consumer to being their account to resolutions
- Responsibilities includes clerical duties Skip tracing consumer, which included.
- Review accounts for possible litigation and prepare account for client review.
- E-filing cases after being approve from client for court dates, garnishment, satisfaction of judgement.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Organized documents to manage paper and electronic filing systems of clients.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Processed billing calls and answered questions from patients and third-party carriers.
Team Lead
Revenue Enterprises
11.2017 - 11.2021
- Supervised team of 8 to 12 customer agents
- Assisted management with hiring new employer during interview process
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Deescalating patient complaints
- Oversee daily productivity
- Worked different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Assisting manger with daily distribution of workload
- Assist my team with meeting monthly and daily quotas
- Reviewed monthly quality assurance with customer reps
- Providing motivation to teams
- Explaining patient medical bills and offer payment plan and payment options
- Scheduling patient for appointment with their physician.
- Trained new team members by relaying information on company procedures and safety requirements.
Healthcare customer service Representative
Revenue Enterprises
08.2016 - 07.2017
- Managed over 200 inbound and outbound calls on daily basis.
- Answer patient question about their billing
- Explain patient medical billing and negotiate payment plan and payment in full options.
- Providing assisted to leadership with training of new hires
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
- Verified insurance eligibility and coverage for patients.
Education
High school diploma - General studies
Hinkley High School
Aurora, CO05.2010
Skills
- Excellent customer services, commutation, negation and de-escalation
- Proficient in Microsoft office program
- Understand of HIPAA and FDCPA laws
- Entry-level understanding of legal document and legal terminology
- Entry-level understanding of medical terminology
- Can understand and interpret medical insurance terminology and documents
- Trace Delinquent Customers
- Administration and Management
- Microsoft Office
- Administrative Support
- Train Employees
- Calendaring
- Data Communications
Timeline
Legal Assistant/Medical Billing Collector
Revenue Enterprises
07.2021 - 01.2023
Team Lead
Revenue Enterprises
11.2017 - 11.2021
Healthcare customer service Representative
Revenue Enterprises
08.2016 - 07.2017
High school diploma - General studies
Hinkley High School
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