Tylor Harris
Lawrenceville,GA
Summary
With a natural ambition, resilience, and agreeableness, I approach every responsibility with full accountability, regardless of its size. Detail-oriented professional with over 20 years of work experience and a deep understanding of change management, personnel engagement, and succession planning. Goal is to excel in the role of a service advisor and contribute to your organization\'s success.
Overview
13
13
years of professional experience
Work History
Service Advisor
Jim Ellis Automotive Group
Atlanta, Ga
04.2023 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Employee Relations Coordinator
PSI Security Service
Marietta, GA
11.2021 - 01.2023
- Prepared recommendations to senior management on methods to retain employees and make work environment positive
- Interviewed job applicants to obtain information on work history, training and education
- Guided field managers and employees through performance management and conflict resolution processes
- Performed searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals
Driver
Uber/Lyft
01.2018 - 11.2021
- Drove vehicles across various types of terrain and roadways
- Cleaned vehicle seats and storage areas to maintain professional, organized appearance
- Performed routine maintenance on vehicles to promote longevity and prevent breakdowns
- Utilized GPS devices and route tracking systems to locate optimal driving paths and avoid traffic
- Transported people to appointments and destinations on schedule
- Maintained clean driving record and obeyed traffic laws and regulations
Guest Advisor
Hennessey Mazda Buick GMC
Jonesboro, GA
07.2018 - 11.2018
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Liaised with management to communicate customer feedback and recommendations
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
Guest Advisor
BMW South Atlanta
Union City, GA
04.2018 - 07.2018
- Engaged with guests to understand and anticipate customer service needs
- Drove sales through customer relationship building and suggestive selling techniques
- Liaised with management to communicate customer feedback and recommendations
- Followed up with customers after sales, keeping retention levels high and capitalizing on cross-selling opportunities
Replenishment Manager
Visible Supply Chain Management
Union City, GA
01.2017 - 04.2018
- Took inventory or examined merchandise to identify items needing replenishment or reordering
- Reviewed job orders or assembly schedules to determine stock needing to be pulled from inventory
- Analyzed inventory to identify excess, slow-moving and obsolete inventory
- Created production forecasts and plans based on sales forecasts, historical usage and product trends
- Supervised activities of workers engaged in receiving, storing, testing and shipping products and materials
Brand Consultant
Jim Ellis Automotive Group
Atlanta, GA
11.2013 - 11.2016
- Engaged guest prior to sale and encouraged purchase
- Maintained guest satisfaction, product knowledge, and OSHA regulated privacy
- Built relationships post sale for future business and potential referrals
- Engaged in professional negotiations bridging guest and management goals
Warehouse Manager
Babies R' Us
Dunwoody, GA
08.2012 - 11.2013
- Supervised, scheduled and trained staff to drive safe and efficient operation of warehouse and delivery functions
- Planned layout of warehouse to achieve optimum space for product
- Maintained security of warehouse and grounds to protect company assets
- Oversaw warehouse job functions to meet on-time delivery needs
Education
Business Management - Marketing
Southern Polytechnical University
Marietta, GA05.2004
Skills
- Personnel Engagement
- Customer Relations
- Organizational Systems
- Microsoft Office
- Hiring and Retention
- Background Check Processes
Timeline
Service Advisor
Jim Ellis Automotive Group
04.2023 - Current
Employee Relations Coordinator
PSI Security Service
11.2021 - 01.2023
Guest Advisor
Hennessey Mazda Buick GMC
07.2018 - 11.2018
Guest Advisor
BMW South Atlanta
04.2018 - 07.2018
Driver
Uber/Lyft
01.2018 - 11.2021
Replenishment Manager
Visible Supply Chain Management
01.2017 - 04.2018
Brand Consultant
Jim Ellis Automotive Group
11.2013 - 11.2016
Warehouse Manager
Babies R' Us
08.2012 - 11.2013
Business Management - Marketing
Southern Polytechnical University