Tylyr N. Turkovics

• Support surveillance systems and phone system for 7 school districts which includes SIP phone system and 800+ cameras
• Manage and create user accounts in Google workspace, Microsoft O365, and AD accounts
• Assist Network engineer with WAN and Systems Engineer with VM server farm including snapshots, upgrades and troubleshooting.
• Assist with triaging security incidents through EDR, system/file integrity and threat hunting through security tools/portals
• Coordinate with vendors and clients to implement and execute network related projects.
• Ran cabling and installed data drops for new node installations.
• Maintained thorough understanding of local area and wide area networking and components.
• Troubleshot and maintained networking devices and infrastructure across the ISD.

Notable Accomplishments: Successfully transitioned the ISD phone system from PRI circuit lines to SIP trunks. Installed cellular boosters across 4 buildings providing better cell reception. Using AI to record AutoAttendant greetings for one of our Districts.

• Responded to customer inquiries and provided technical assistance over the phone, remotely, through email/ticketing and in person.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware and software issues.
• Configured hardware, devices, and software to set up work stations for employees.

Notable Accomplishments: Successfully worked with the NetOps Team, Windows Admin and Systems Admin to mitigate and neutralize a device targeted by a bot threat actor. My duties included End user threat mitigation through device isolation and data recovery/transfer by system/file integrity.

• Manage ticket queues for both residential and business customers
• Remotely monitor health of workstations and networks through RMM software and manage O365 accounts
• Schedule onsite visits, plan network projects and suggest IT upgrades for service clients.
• Provided input to team lead regarding areas for process and procedural improvement.
• Performed preventative maintenance to keep tools and equipment functional.
• Trained and mentored competent and flexible workforce to meet customer needs and promote positive work environment.

Notable Accomplishments: Record breaking sales/service during my time at DM - Davison, MI Store.

• Provided remote technical support to users in a healthcare setting.
• Responsible for managing pager and critical procedures, including escalating and notifying application teams.
• Responded to support requests from end-users and patiently walked individuals through technical troubleshooting tasks.
• Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications and peripheral equipment.
• Assisted over 40 clients daily by gaining remote access to computers and resolving application issues.

Notable Accomplishments: Managing pager and critical procedures which involved sending emergency page alerts to the correct team and escalating as necessary to notify other teams.