Tymbre Armstead

• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
• Reviewed financial forecasts, budget and operational goals.
• Assessed reports on occupancy, delinquency, budget variance and make-readies generated by on-site staff.
• Responded to escalated resident concerns and issues and monitored resolution.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Administered operations to handle needs of more than 750 tenants across 600 property units.

Senior Property Manager OneFive Capital - June 2022 - October 2022

• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.
• Investigated and resolved any tenant complaints.
• Established rental rates by surveying local competitors.
• Kept properties in compliance with local, state and federal regulations.
• Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Assistant Property Manager Scully Company - February 2021 - October 2021

• Kept accurate records of all resident and tenant correspondence.
• Escalated major issues to property manager for immediate remediation.
• Processed security deposit refunds.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Showed apartments to potential tenants and answered questions regarding community.

• Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
• Established strong, professional relationships with Property Manager's and residents by promoting team collaboration and delivering exemplary service.
• Coordinated appointments to show marketed properties.
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Developed and executed plan to achieve and maintain 98% or better rate of occupancy.
• Developed and implemented resident activities and identified problem vacancies.

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.).
• Have prospect complete application and secure deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report, process applications for approvals.
• Immediately follow-up on prospects that did not close and attempt to close sale again.