Tymesshai Clater
Hurst,TX
Summary
Dedicated Customer Service Representative with 9 years of experience in delivering exceptional support and resolving client issues across various industries. Proven expertise in active listening, conflict resolution, and maintaining a professional telephone demeanor to enhance customer satisfaction. Seeking to leverage skills in CRM software and problem-solving in a new Customer Service Rep role.
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Customer service representative
United Health Group
Fort Worth, TX
05.2024 - 05.2025
- Delivered excellent customer support by effectively addressing inquiries and resolving issues to enhance overall client satisfaction.
- Managed inbound calls to confirm the approval status of applications, ensuring clients received timely updates.
- Assisted with both new and pending applications by providing accurate status information and guidance.
- Conducted outbound calls to follow up on client inquiries, ensuring all client communications were promptly addressed.
- Maintained adherence to a strict scheduling system to optimize efficiency and service delivery.
- Demonstrated consistent empathy and concern in every client interaction to foster positive relationships.
Customer Service Representative
Co-op Services Credit Union
Fort Worth, TX
03.2020 - 04.2024
- Coordinated service activities to meet client goals, ensuring high levels of satisfaction and support.
- Resolved client inquiries related to system functions and cardholder issues through thorough research and accurate documentation.
- Assisted clients with interpreting reports and ensured accuracy in transaction research and report balancing.
- Enhanced productivity by anticipating client needs in ATM error troubleshooting, card ordering, and compliance documentation.
Customer Service Representative
CCS Medical
Fort Worth, TX
05.2018 - 03.2020
- Provided comprehensive support by educating customers on billing, payment processing, and insurance policies, ensuring clarity on coverage and patient responsibilities.
- Addressed and resolved customer inquiries and complaints, including claim issues, pre-authorization inquiries, and payment concerns, to enhance client satisfaction.
- Built strong relationships with members, providers, and brokers, consistently exceeding service standards and contributing to a positive and adaptable work environment.
Customer Service Representative
Evolent Health
Fort Worth, TX
07.2015 - 01.2018
- Educated customers on billing, payment processing, and insurance support policies, ensuring clarity in insurance coverage and procedures.
- Assisted customers with medical claims, appeals, and disputes, providing essential information to facilitate resolutions.
- Confirmed network status of providers, leveraging comprehensive knowledge of HMO, PPO, and Marketplace policies to enhance support services.
Education
High School Diploma - General Education
Dunbar High School
Fort Worth07.2014
Skills
- Patient
- Multitasking
- Data Entry
- Scheduling
- Data Collection
- Appointment Scheduling
- Microsoft Excel
- Microsoft Outlook
- Order Processing
- Active Listening
- Professional Telephone Demeanor
- Documentation
- Ability to work Efficiently and effectively in a high workload
- Ability to interpret a variety of instructions furnished in written, oral , diagram or schedule form
- Customer Service
- Live Chat Support
- Critical Thinking
- Self Driven
- Medical Claims status
- Decision Making
- Medical Terminology Knowledge
- Office Equipment Proficiency
- Payment Processing
- De-Escalation Techniques
- Reading Comprehension
- Follow-Up Skills
- Prioritization
- Conflict Resolution
- Microsoft PowerPoint
- Problem Resolution
- Delivery Scheduling
- Complaint Handling
- CRM Software
- Spreadsheets
- Customer Education
- Problem-Solving
- Client Relations
- Information Security
Timeline
Customer service representative
United Health Group
05.2024 - 05.2025
Customer Service Representative
Co-op Services Credit Union
03.2020 - 04.2024
Customer Service Representative
CCS Medical
05.2018 - 03.2020
Customer Service Representative
Evolent Health
07.2015 - 01.2018
High School Diploma - General Education
Dunbar High School