Tyminj Mackey
Sunrise,Florida
Summary
Professional and dependable individual successful at managing staff and multiple task with a team player attitude. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in hospital functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
26
26
years of professional experience
Work History
Patient Representative
Broward Health | FL
05.2009 - Current
- Assisting patients in making sure their insurance was billed correctly, also helping patients with no insurance to apply for financial assistance/setting-up monthly payment arrangements
- I also review/resolve attorney settlements for the hospital.
Patient Representative/Team Leader
TeamHealth, SUNRISE
, FL
02.2007 - 05.2009
- Assisting patients in making sure proper insurance information gets filed and or educating patients about financial assistance programs if they have no insurance
- I was also a team leader, in which I handled escalation calls relating to irate patients.
High Balance Collections Representative
American Express | FL
Plantation
11.2005 - 02.2007
- Speaking with highly valued customers concerning their spending habits and or past due balance.
Operations Manager
Ashley Norton Inc
SUNRISE, FL
02.1996 - 10.2005
- Over-seeing a staff of 25 employees and handling day-to-day office operations such as, AP/AR, invoicing, payroll, inventory control and speaking with external clients to ensure product satisfaction.
Education
Dillard High School
06.1994
Skills
- Customer service, Microsoft office, Training, Management, Excel, Billing, Organizational skills, WORD, AP/AR
Timeline
Patient Representative
Broward Health | FL
05.2009 - Current
Patient Representative/Team Leader
TeamHealth, SUNRISE
02.2007 - 05.2009
High Balance Collections Representative
American Express | FL
11.2005 - 02.2007
Operations Manager
Ashley Norton Inc
02.1996 - 10.2005
Dillard High School