Tyneka Newman
Dallas,USA
Summary
To obtain a position that offers growth opportunities where I may utilize my customer service experience. More importantly a job I can make my long term career.
Overview
2027
2027
years of professional experience
Work History
Collections Specialist
Capital One
Plano, TX
01.2019 - Current
- Outbound phone calls
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
Kestra Medical Technology
Genpact
Richardson, TX
01.2024 - 03.2026
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies, and promptly addressing for resolution.
- Provided professional services and support in a dynamic work environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Resolved problems, improved operations, and provided exceptional service.
- Collaborated with the collections team to develop strategies for recovering overdue payments from delinquent accounts.
- Negotiated payment plans with clients to improve overall collections results.
- Improved cash flow management with timely accounts receivable collections and accounts payable monitoring.
- Improved collections efficiency by implementing strategic communication techniques tailored to different customer profiles.
- Posted payments and collections on regular basis.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Greensky
Genpact
Richardson, TX
2021 - 2024
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Inbound/Outbound Calls
- Collections/Medical billing
- Salesforce experience
- Identified issues, analyzed information, and provided solutions to problems.
- Resolved problems, improved operations, and provided exceptional service.
- Provided professional services and support in a dynamic work environment.
- Loan payments
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
Customer Service Representative
Kohls Corporation Call Center
Richardson, TX
09.2014 - 12.2018
- Inbound phone calls
- Notate accounts
- Process orders
- Track orders
- Look up items for customers
Customer Service Representative
North Texas Tollway Authority
Plano, TX
05.2012 - 09.2014
- Inbound phone calls
- Take payments
- Notate accounts
- Go over billing
Education
High school diploma - undefined
Lake Highlands High School
Dallas, TX07.2017
Skills
- Cash Handling (10 years)
- Data entry (10 years)
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Microsoft Outlook (10 years)
- Call center (10 years)
- Account management (10 years)
- Administrative experience (10 years)
- Multitasking
- Dependable and responsible
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organizational skills
- Problem resolution
- Decision-making
- Verbal communication
- Friendly, positive attitude
- Teamwork and collaboration
Languages
English - Expert
Timeline
Kestra Medical Technology
Genpact
01.2024 - 03.2026
Collections Specialist
Capital One
01.2019 - Current
Customer Service Representative
Kohls Corporation Call Center
09.2014 - 12.2018
Customer Service Representative
North Texas Tollway Authority
05.2012 - 09.2014
High school diploma - undefined
Lake Highlands High School
Greensky
Genpact
2021 - 2024