Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

TYNEQUA MCLAWHORN

Raleigh,North Carolina

Summary

Individual who is safety-conscious and has a positive, energetic attitude as well as excellent communication skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Xerox
11.2020 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Delivery Driver

Amazon Fulfillment Center RDU5
10.2018 - 12.2020
  • Interacted with customers to determine their needs and sales opportunities
  • Pre-trip and post-trip safety inspections were completed, with any defects or malfunctions being recorded and reported
  • Kept track of customer orders
  • Followed all company policies and procedures during my shift.

Lead Teacher

Childcare Network
01.2018 - 10.2018
  • Line cutBuilt and strengthened positive relationships with students, parents, and teaching staff to improve student learning and classroom success
  • Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits
  • Established guidelines for teacher performance, lesson planning, and adherence to procedures.

Assistant Teacher

Rainbow childcare
11.2015 - 01.2018
  • Created and taught lessons about relevant children's books, poems, movies, and themes in order to encourage students to pursue Children's Literature as a field of study
  • Created detailed learning plans for struggling students based on test, homework, and assignment records
  • Met with parents to resolve educational priorities and issues that were at odds.

Cashier

Walmart Supercenter
11.2010 - 02.2012
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Immediately informed the manager of any accidents, injuries, or unsafe working conditions
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans.

Education

Excellent with kids Customer service First Aid/CPR - undefined

Wake Technical Community College - Scott Northern Wake, School

Wakefield High School

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Order and Refund Processing
  • Responding to Difficult Customers
  • Understanding Customer Needs

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

First Aid/CPR Certified CERTIFICATIONS

Timeline

Customer Service Representative

Xerox
11.2020 - Current

Delivery Driver

Amazon Fulfillment Center RDU5
10.2018 - 12.2020

Lead Teacher

Childcare Network
01.2018 - 10.2018

Assistant Teacher

Rainbow childcare
11.2015 - 01.2018

Cashier

Walmart Supercenter
11.2010 - 02.2012

Excellent with kids Customer service First Aid/CPR - undefined

Wake Technical Community College - Scott Northern Wake, School

Wakefield High School

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TYNEQUA MCLAWHORN