Tyneshia Randall
Atlanta,GA
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Costumer Service Representative
Delta Air Lines, Inc
Atlanta , GA
08.2022 - Current
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered inbound calls, chats and emails to facilitate customer service.
Professional Bus Operator
Fulton County Schools
Atlanta , GA
09.2019 - 08.2022
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Complied with local traffic regulations and safety requirements for bus operation.
- Maintained radio contact with dispatch personnel to receive instructions or report delays or passenger issues.
- Obeyed DOT rules and regulations and local laws to maximize safety.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Assisted disabled passengers in boarding and exiting the bus safely.
Education
High School Diploma -
Marynard Jackson High School
Atlanta, GA03-2007
Some College (No Degree) -
Strayer University
Skills
- Customer service
- CRM software
- Data entry
- Issue resolution
- Product knowledge
- Communication skills
Timeline
Costumer Service Representative
Delta Air Lines, Inc
08.2022 - Current
Professional Bus Operator
Fulton County Schools
09.2019 - 08.2022
High School Diploma -
Marynard Jackson High School
Some College (No Degree) -
Strayer University
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