Tynesia Goodrum
Leasing Professional
Athens,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Professional Leasing Consultant
Pierce Education Properties
ATHENS , GA
01.2022 - Current
- Inspected units upon move-in, move-out; documented condition of unit prior to occupancy, termination of tenancy.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted periodic inspections of vacant units to ensure they are ready for showing or occupancy.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Assistant Operations Manager
Groome Transportation Of Tennessee LLC
ATHENS, GA
08.2020 - 01.2022
- Monitored daily operations for compliance with quality standards and safety regulations.
- Hired qualified candidates for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Adhere to company values as stated in the Employee Handbook when dealing with personnel situations and/or conflicts.
- Supervise the work done by the department and monitor the actions of the staff, directing them toward the accomplishment of company goals.
Customer Care Representative
Synovus Financial Corp
Athens, GA
06.2017 - 05.2020
- Answered customer inquiries over the phone and via email.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Audited customer account information to identify issues and develop solutions.
Scheduling Coordinator
Smith Dental Care Of Athens
Athens, GA
04.2015 - 06.2017
- Set and confirmed customer appointments.
- Resolved customer complaints or answered customers' questions.
- Provided reminder calls to clients prior to scheduled visits.
- Used Dentrix to document calls and schedule appointments.
- Gave out knowledgeable details regarding business offerings and procedures.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
BBA - Business Administration
Colorado Technical University
Colorado Springs, CO11-2021
Skills
- Clear Communication
- Business Processes and Procedures
- Telephone and Email Etiquette
- Leasing and Sales
- Proficient in Microsoft Word, Excel, Google Spreadsheets, Outlook, Dentrix, GoMotive, Hudson Software E-Logs, Paper Logs/DOT regulations and inspections, and several internally developed software platforms
- Operations Management
- Scheduling
- Dispatcher
References
References available upon request.
Timeline
Professional Leasing Consultant
Pierce Education Properties
01.2022 - Current
Assistant Operations Manager
Groome Transportation Of Tennessee LLC
08.2020 - 01.2022
Customer Care Representative
Synovus Financial Corp
06.2017 - 05.2020
Scheduling Coordinator
Smith Dental Care Of Athens
04.2015 - 06.2017
BBA - Business Administration
Colorado Technical University
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