Tynesia Goodrum
Leasing Professional
Athens,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Professional Leasing Consultant
Pierce Education Properties
ATHENS , GA
2022.01 - Current
- Inspected units upon move-in, move-out; documented condition of unit prior to occupancy, termination of tenancy.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted periodic inspections of vacant units to ensure they are ready for showing or occupancy.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Assistant Operations Manager
Groome Transportation Of Tennessee LLC
ATHENS , GA
2020.08 - 2022.01
- Monitored daily operations for compliance with quality standards and safety regulations.
- Hired qualified candidates for open positions.
- Prepared staff work schedules and assigned team members to specific duties.
- Performed routine inspections of equipment, supplies, and inventory as needed.
- Addressed customer inquiries promptly and effectively resolved any complaints or disputes.
- Adhere to company values as stated in the Employee Handbook when dealing with personnel situations and/or conflicts.
- Supervise the work done by the department and monitor the actions of the staff, directing them toward the accomplishment of company goals.
Customer Care Representative
Synovus Financial Corp
Athens , GA
2017.06 - 2020.05
- Answered customer inquiries over the phone and via email.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Audited customer account information to identify issues and develop solutions.
Scheduling Coordinator
Smith Dental Care Of Athens
Athens , GA
2015.04 - 2017.06
- Set and confirmed customer appointments.
- Resolved customer complaints or answered customers' questions.
- Provided reminder calls to clients prior to scheduled visits.
- Used Dentrix to document calls and schedule appointments.
- Gave out knowledgeable details regarding business offerings and procedures.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Maintained business office inventory and equipment by checking stock for needed supplies.
Education
BBA - Business Administration
Colorado Technical University
Colorado Springs, CO2021-11
Skills
- Clear Communication
- Business Processes and Procedures
- Telephone and Email Etiquette
- Leasing and Sales
- Proficient in Microsoft Word, Excel, Google Spreadsheets, Outlook, Dentrix, GoMotive, Hudson Software E-Logs, Paper Logs/DOT regulations and inspections, and several internally developed software platforms.
- Operations Management
- Scheduling
- Dispatcher
References
References available upon request.
Timeline
Professional Leasing Consultant
Pierce Education Properties
2022.01 - Current
Assistant Operations Manager
Groome Transportation Of Tennessee LLC
2020.08 - 2022.01
Customer Care Representative
Synovus Financial Corp
2017.06 - 2020.05
Scheduling Coordinator
Smith Dental Care Of Athens
2015.04 - 2017.06
BBA - Business Administration
Colorado Technical University
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