Tynia Simmons
Choudrant,LA
Summary
Compassionate Retail Care Specialist with expertise in active listening, behavioral support, and home safety evaluation. Proven ability to enhance customer satisfaction through effective collaboration and data entry proficiency.
Detail-oriented Retail Care Specialist skilled in medical terminology and CRM software. Known for delivering compassionate support and resolving customer inquiries efficiently. Committed to fostering a positive work environment and driving improvements in service delivery.
Proactive Retail Care Specialist with strong active listening and collaboration skills. Experienced in training new hires and contributing to a supportive team culture. Ready to leverage expertise in behavioral support to enhance customer experiences.
Overview
3
3
years of professional experience
Work History
Retail Care Specialist
AT&T Call Center
Shreveport, LA
03.2023 - 02.2026
- Provided compassionate support to customers, addressing inquiries and resolving issues efficiently.
- Collaborated with team members to improve service delivery and enhance customer satisfaction.
- Utilized CRM software to track customer interactions and maintain accurate records for follow-up actions.
- Conducted regular training sessions for new hires, fostering knowledge sharing and best practices.
- Contributed to a positive work environment through effective teamwork and open communication with colleagues across departments.
Education
High School Diploma -
Ruston High School
900 Bearcat Dr05-2023
Skills
- Home safety evaluation
- Active listening skills
- Behavioral support
- Medical terminology
- Data entry proficiency
Timeline
Retail Care Specialist
AT&T Call Center
03.2023 - 02.2026
High School Diploma -
Ruston High School