Tyona Stewart
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multitask in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Customer Service Representative
UF Health Jacksonville
Jacksonville
11.2025 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Responded to inquiries via phone, email, and in-person interactions professionally.
- Resolved customer complaints promptly and efficiently.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Developed positive relationships with customers through friendly interactions.
- Assisted patients with scheduling appointments and managing their healthcare needs.
- Collaborated with medical staff to ensure accurate patient information is collected.
- Updated databases with new and modified customer data.
Student Intern
City of Jacksonville Neighborhoods Department
Jacksonville
06.2025 - 08.2025
- Assist in answering phone calls and researching the history of Jacksonville
- Organized and filed documents systematically in the office.
- Conducted surveys to gather feedback from participants and volunteers.
- Assist in answering phone calls and research the history of Jacksonville
- Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
- Assisted in creating marketing materials, including brochures and presentations.
- Filing papers and sending emails
- Attended weekly team meetings and provided feedback on projects.
Student Intern
Mayor’s Youth At Work Partnership
06.2025 - 08.2025
- Engaged in the Mayor’s Youth At Work Partnership Fall Employment Program by working up to 15 hours a week for a 13-week period.
- Developed employability skills, professionalism, and financial literacy through workshops facilitated by MYAWP team
- Participated in mentorship sessions to enhance career skills and career coaching from a professional job coach.
Summer Academy Intern
Membership Secretary
06.2023 - 08.2023
- Tracked daily attendance in membership database to ensure accurate records.
- Handled phone inquiries, directing calls to appropriate Club staff or taking messages.
- Greeted members and visitors as receptionist, creating a welcoming environment.
- Provided administrative support to enhance office efficiency.
Youth Development Assistant
Boys & Girls Clubs of Nassau County
06.2022 - 08.2022
- Supported Club staff in delivering safe, educational programs for youth ages 6-12, fostering a positive learning environment
- Developed engaging program activities based on BGC Core Programs, enhancing youth participation and enjoyment
- Engaged members in outdoor activities
- Facilitated outdoor games for members to promote physical activity and teamwork.
- Organized and cleaned program areas
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL 08.2024 - 05.2025
Skills
- Customer service
- Order processing
- Time management
- Communication
- Professional communication
- Teamwork
- Team collaboration
- Problem solving
- Conflict resolution
- Data analysis
- Professionalism
- Creativity
- Innovative
- Time management and reliable
Accomplishments
- Received perfect attendance award for first 2 years of high school
- Taking advanced core curriculum classes for college credit
- Achieved Academic Honor Roll
- Member of Pearls of Perfection
- Proficient in the use of a computer at home to prepare homework assignments and the use of the internet for researching term papers
Timeline
Customer Service Representative
UF Health Jacksonville
11.2025 - Current
Student Intern
City of Jacksonville Neighborhoods Department
06.2025 - 08.2025
Student Intern
Mayor’s Youth At Work Partnership
06.2025 - 08.2025
High School Diploma -
Andrew Jackson High School
08.2024 - 05.2025
Summer Academy Intern
Membership Secretary
06.2023 - 08.2023
Youth Development Assistant
Boys & Girls Clubs of Nassau County
06.2022 - 08.2022