Tyquetta Clemons
1032 Pembrook Dr Columbus ,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative/ Navigation (Work from Home)
Teleperformance - USA
09.2022 - Current
- Listen to customers' questions and concerns and provide answers or responses
- Provide information about products and services
- Take orders, calculate charges, and process billing or payments
- Review customer accounts and make changes, if necessary
- Handle returns or complaints
- Provide Directions
- Provide special routing assistance.
Sales Representative
Celltouch - Metro by TMobile
Columbus, GA
12.2021 - 09.2022
- Operated multiple mobile devices
- Utilized effective ways to troubleshoot devices
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Handled customers in a nice manner
- Welcomed customers inside the store
- Explained benefits and cons of products
- Promoted sales, and special offers each month.
Customer Service Representative
Hamilton Telecommunications
Columbus, GA
10.2020 - 10.2021
- Assisted individuals who are hard of hearing to communicate while showing empathy
- Utilized call center technology to input, track and report customer needs
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to record keep
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
Sales Associate
Hibbett Sports
Columbus, GA
12.2019 - 10.2020
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Greeted customers and responded to informational requests
- Processed credit card and gift certificate payments in electronic computer systems
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
Customer Service Representative
Total Systems Inc.
Columbus, GA
05.2018 - 12.2019
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Documented conversations with customers to track requests, problems and solutions
- Assisted customers in making payments on accounts and setting up payment plans
- Fielded customer complaints and queries, fast-tracking them for problem resolution
- Upheld strict quality control policies and procedures during customer interactions
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Identified fraud patterns and anomalies through analysis of large quantities of data
- Communicated with customers and company personnel, utilizing active listening and interpersonal skills
- Determined existing fraud trends by analyzing accounts and transaction patterns
- Participated in group discussions with team members to develop new ways to combat fraud
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Education
Bachelor Degree: Health Science -
Columbus State University
Columbus, GA05.2024
Skills
- Database entry
- Professional networking
- Excel spreadsheets
- Multi-line phone systems
- IManage proficiency
- Transporting files
- Report generation
- Report creation
- Credit card payment processing
- Technologically savvy
- Store maintenance
- Project management abilities
- Schedule mastery
- Product organization
- Quality control
- Senior leadership support
- Promotional support
- Materials transport
- Retail sales customer service
- Clerical support
- Conflict mediation
- Customer relations
- Phone Etiquette
- Spreadsheet tracking
- CRM Software
- File Maintenance
- Billing management
- Account Management
- Direct Sales
- Needs Assessment
- Multitasking Abilities
- Time Management
- Product Sales
Timeline
Customer Service Representative/ Navigation (Work from Home)
Teleperformance - USA
09.2022 - Current
Sales Representative
Celltouch - Metro by TMobile
12.2021 - 09.2022
Customer Service Representative
Hamilton Telecommunications
10.2020 - 10.2021
Sales Associate
Hibbett Sports
12.2019 - 10.2020
Customer Service Representative
Total Systems Inc.
05.2018 - 12.2019
Bachelor Degree: Health Science -
Columbus State University