Tyra Barlatier
ComplexCare Solutions
Gainesville,FL
6
years of professional experience
Ambitious Health Care Professional pursuing a Bachelor's in Health Services Administration. Expertise in patient care, communication, and home health coordination. Committed to enhancing healthcare quality and accessibility. Aiming to leverage leadership skills and expand knowledge in healthcare administration.
Work History
Customer Service Representative
2 Years 3 Months- Coordinated in-home and virtual annual health assessments for health plan members, enhancing access to healthcare services.
- Scheduled in-home and virtual annual health assessments for health plan members.
- Provide exceptional customer service while ensuring HIPAA compliance.
- Trained new employees on customer service procedures and company protocols, improving team readiness and service quality.
- Trained new employees on customer service procedures and company protocols.
- Managed over 50 customer calls per day.
Remote Customer Service Representative
2 Years 6 Months- Demonstrated strong customer service and communication skills.
- Provided customers with timely solutions while delivering a positive and professional experience.
- Exhibited strong customer service and communication skills to enhance customer satisfaction.
- Resolved customer concerns effectively while managing productivity to meet service expectations.
- Processed orders, refunds, and account inquiries for customers.
- Coordinated inbound and outbound communications to ensure alignment with performance metrics.
House Manager
- Supervised daily operations of a residential group home serving adults.
- Supported residents with medication management, meal preparation, personal hygiene, and reminders to foster independence and well-being.
- Developed individualized behavior support and life-skills training plans.
- Monitored adherence to resident rights, safety standards, and organizational policies to ensure a secure environment.
- Trained and guided support aides to deliver high-quality care and enhance resident support.
- Enforced a safe, supportive, and person-centered environment that promoted independence and quality of life.
Companion/Homemaker
1 Year 1 Month- Executed homemaking activities, including vacuuming, dusting, laundry, and bathroom cleaning, to ensure a comfortable living environment.
- Performs homemaking activities including, vacuuming, dusting, laundry, and cleaning bathrooms.
- Facilitated emotional well-being and promoted independence among geriatric clients through supportive interactions.
- Provided companionship and support to seniors, enhancing their emotional well-being and daily engagement.
- Assisted clients with daily activities, promoting independence and improving overall quality of life.
Education
Bachelors - Health Services Administration
Associate of Arts (A.A.) - Associate's in Arts
Phlebotomy - Certified Phlebotomy Technician
Skills
Customer service
Client engagement
Data entry
Appointment scheduling
Problem resolution
Client relations
Active listening
Timeline
Customer Service Representative
ComplexCare Solutions
05.2024 - CurrentRead More
House Manager
The Win House
03.2023 - 03.2023Read More
Remote Customer Service Representative
IntouchCX
10.2021 - 04.2024Read More
Companion/Homemaker
Amada Senior Care
07.2020 - 08.2021Read More
Santa Fe College
Bachelors from Health Services Administration
Read More
College of Central Florida
Associate of Arts (A.A.) from Associate's in Arts
Read More
Central FLA Medical Certifications, LLC
Phlebotomy from Certified Phlebotomy Technician
Read More