Tyra Braxton
Boynton Beach ,FL
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Seacrest Services Inc.
06.2021 - Current
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
HR Specialist /Customer Service Representative
Activa Home Health
02.2020 - 05.2021
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Conducted workplace compliance training to reduce liability risks and operate effectively.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Launched company-wide HR strategies, practices and benefits and compensation policies to drive departmental and business objectives.
- Maintained work structure by updating job requirements and job descriptions for positions.
MARKETING COORDINATOR
Products On The Go
02.2017 - 09.2020
- Organized logistics for marketing and proposal strategy meetings.
- Created press releases and announcements, newsletter articles and website copy.
- Monitored company budgets by comparing campaign results to financial forecasts.
- Supervised company content creation, implementing schedules, designs and digital media techniques to increase brand promotion.
- Maintained store equipment, printers and fax machines.
- Built strong relationships with clients by following up on previous purchases and suggesting new products.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
Legal Associate
Kanner & Pintaluga
03.2015 - 11.2018
- Offered in-house training to company personnel on relevant aspects of law.
- Monitored state and federal regulations to keep company up to date with changing laws.
- Assisted counsel in preparing answers, providing documentation and information for discovery request.
- Prepared legal briefs, motions and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
- Managed billable hour tracking, payroll, client invoicing and schedules
Dietary Aid
Abbey Delray
06.2013 - 02.2015
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Set and oversaw weekly and special event menu plans.
- Created new recipes, outlined steps and training staff on correct preparation.
- Monitored food preparation, production and plating for quality control.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Reported and documented resident changes in consumption or behaviors.
- Adhered to procedures in preparing food items.
Receptionist
South Palm Orthopedics
04.2011 - 03.2013
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
Education
High School Diploma -
ATLANTIC COMMUNITY HIGH SCHOOL
Delray Beach, FL05.2013
Skills
- Project Management
- Customer Demographics
- Database Skills
- Customer Service
- Customer Account Management
- CRM Software
- Issue and Complaint Resolution
- Database Administration
Certification
- HHA - Home Health Aide
Timeline
Office Manager
Seacrest Services Inc.
06.2021 - Current
HR Specialist /Customer Service Representative
Activa Home Health
02.2020 - 05.2021
MARKETING COORDINATOR
Products On The Go
02.2017 - 09.2020
Legal Associate
Kanner & Pintaluga
03.2015 - 11.2018
Dietary Aid
Abbey Delray
06.2013 - 02.2015
Receptionist
South Palm Orthopedics
04.2011 - 03.2013
High School Diploma -
ATLANTIC COMMUNITY HIGH SCHOOL
- HHA - Home Health Aide
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