TYRA BROOKS
Wildwood
Summary
Customer Service Specialist with expertise in prioritizing tasks and managing multiple responsibilities in high-pressure environments. Proven track record of collaborating effectively within teams to achieve both individual and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall customer satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Sumter County Tax Collector
Wildwood
05.2025 - Current
- Processed payments for property taxes and other fees efficiently.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service.
- Followed up with customers via phone or email regarding status of their requests.
- Verified accuracy of information on documents submitted by customers.
- Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Pharmacy Tech. in Training/Receptionist
Village Discount Pharmacy
01.2022 - 01.2024
- Provided the highest standards of customer service while maintaining a professional and approachable demeanor.
- Greeted and assisted patients, answering inquiries about prescriptions and over-the-counter medications.
- Assisted in insurance verification and handled billing questions.
- Maintained patient records and ensured HIPPA compliance.
- Processed prescriptions with accuracy and efficiency under pharmacist supervision.
- Managed inventory levels to maintain adequate supplies.
Fitness Center Specialist
United States Air Force
01.2016 - 01.2022
- Managed front desk operations ensuring customer needs were met and concerns were resolved efficiently.
- Scheduled sport reservations, maintained records, and processed payments.
- Maintained office cleanliness and ensured compliance with safety regulations.
- Handled confidential member information and adhered to company policies.
- Processed member sign-ups, confirming necessary documentation needed.
Education
Highschool Diploma -
Skills
- Pharmacy operations
- Customer service and support
- Administrative assistance
- Appointment scheduling
- Patient inquiries and record maintenance
- Effective communication skills
- Multitasking abilities
- Microsoft Word, Excel, and PowerPoint
Timeline
Customer Service Specialist
Sumter County Tax Collector
05.2025 - Current
Pharmacy Tech. in Training/Receptionist
Village Discount Pharmacy
01.2022 - 01.2024
Fitness Center Specialist
United States Air Force
01.2016 - 01.2022