Tyra Dugger
Savannah,USA
Summary
Dedicated customer service representative with proven problem resolution and active listening skills. Committed to enhancing customer satisfaction while managing order processes efficiently.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Sunland Logistics
Rincon
2024 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Managed order processing and tracking using internal systems.
- Provided product information and support to enhance customer satisfaction.
- Collaborated with team members to improve service response times.
- Trained new staff on company policies and customer service protocols.
- Documented customer interactions for accuracy and future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Operated computer systems to monitor and manage data processing tasks.
- Collaborated with team members to maintain efficient workflow across operations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Inventory Quality Control Specialist
CLG Logistics
Savannah, GA
2022 - 2024
- Monitored inventory levels to ensure accurate stock availability and minimize discrepancies.
- Assisted in implementing inventory management systems to streamline operations and enhance efficiency.
- Conducted regular audits of inventory to ensure compliance with company standards and procedures.
- Collaborated with cross-functional teams to improve supply chain processes and optimize product flow.
- Completed physical inventory counts each month.
- Audited and corrected discrepancies in inventory numbers.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
- Operated hand-held scanners to accurately track inventory movements.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Prepared shipments for safe transportation by securely wrapping pallets and labeling packages according to company guidelines.
Assistant Cook Manager
Burger King
Blackshear, GA
07.2017 - 10.2020
- Assisted in daily food preparation, ensuring quality and consistency in menu items.
- Oversaw cleanliness and organization of kitchen equipment and workstations.
- Supported management in training new staff on food safety protocols and operational procedures.
- Collaborated with team members to optimize workflow during peak hours, enhancing service efficiency.
- Implemented improved sanitation practices, contributing to a healthier work environment for staff and customers.
- Monitored inventory levels, assisting in stock ordering to meet demand without excess waste.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Education
GED -
Costal Pines Technical College
Waycross, GA04.2024
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Dock work
RF scanner
Assembly line operator
Load and unloading freight
Inventory control
General labor
Janitorial experience
Customer relations
Relationship building
Call center experience
Conflict resolution
Complaint handling
Microsoft Excel
Client relations
Call center operations
Paperwork processing
Call management
Product knowledge
Follow-up skills
Documentation
Data collection
Prioritization
Order fulfillment
Reading comprehension
Stock management
Shipping and logistics
Warehousing functions
Pallet Jacks
Auditor/Verifier
Timeline
Assistant Cook Manager
Burger King
07.2017 - 10.2020
Customer Service Representative
Sunland Logistics
2024 - Current
Inventory Quality Control Specialist
CLG Logistics
2022 - 2024
GED -
Costal Pines Technical College