Tyra Facey
Brooklyn,NY
Summary
Detail-oriented and customer-focused professional with experience in front desk operations, administrative support, and client services. Proven ability to manage high-volume environments, resolve issues efficiently, and maintain strong communication with diverse individuals. Seeking an opportunity in an administrative, healthcare, or customer-facing role with growth potential.
Overview
10
10
years of professional experience
Work History
Customer Care Agent
Global Contact Services - Access-A-Ride
Queens, USA
05.2022 - Current
- Coordinate transportation scheduling and support for high-volume client requests
- Resolve customer concerns efficiently while maintaining professionalism
- Maintain accurate records and documentation in internal systems
- Collaborate with team members to improve service delivery and response times
Front Desk Receptionist / Night Auditor
Comfort Inn & Holiday Inn Express
New York, USA
11.2021 - 05.2022
- Managed front desk operations including check-ins, reservations, and guest services
- Handled billing, cash transactions, and account reconciliation
- Resolved guest concerns and ensured a positive customer experience
- Maintained accurate financial and guest records
311 Operator
King Teleservices
Brooklyn, USA
08.2021 - 11.2021
- Responded to high-volume service inquiries and directed requests appropriately
- Provided accurate information and support to the public
- Maintained professionalism in fast-paced environments
Sales Advisor / Cashier
H&M
New York, USA
10.2015 - 09.2021
- Delivered customer service and handled sales transactions
- Trained and mentored new employees
- Maintained store organization and supported daily operations
Education
Associate Degree - Liberal Arts (Psychology)
Medgar Evers College
BrooklynSkills
- Customer Relations
- Front Desk Operations
- Data entry
- Microsoft Office Proficiency
- Cash management
- Office administration
- Communication and resolution
Timeline
Customer Care Agent
Global Contact Services - Access-A-Ride
05.2022 - Current
Front Desk Receptionist / Night Auditor
Comfort Inn & Holiday Inn Express
11.2021 - 05.2022
311 Operator
King Teleservices
08.2021 - 11.2021
Sales Advisor / Cashier
H&M
10.2015 - 09.2021
Associate Degree - Liberal Arts (Psychology)
Medgar Evers College