Tyra Henderson
Houston,TX
Summary
Diligent Customer Service Experience with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience
Overview
7
7
years of professional experience
Work History
Customer Service Representative
ATT
08.2024 - 09.2025
- Assisted customers with product selection, enhancing overall satisfaction and loyalty.
- Resolved customer inquiries and complaints promptly, maintaining a positive brand image.
- Developed strategies to upsell products, contributing to increased revenue streams for the department.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
Customer Service Representative
IBEX Global
09.2018 - 07.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer inquiries by utilizing CRM software for efficient issue tracking and resolution.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
College - Business
Carlow University
Pittsburgh, PA06.2007
Skills
- Management
- Interviewing
- Payroll
- Leadership
- Microsoft Office
- Supervising Experience
- Shift Management
- Sports Coaching
- Customer service
- Critical thinking
- Data entry
- Active listening
- Problem resolution
- Call center experience
Timeline
Customer Service Representative
ATT
08.2024 - 09.2025
Customer Service Representative
IBEX Global
09.2018 - 07.2024
College - Business
Carlow University