Tyra Lane
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Keystone Advisors
09.2024 - Current
- Meet all customer call guidelines including 80 outbound calls and 15 eligible enrollments per day
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Identified and resolved discrepancies and errors in customer accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Security Officer
Allied Universal
03.2024 - 09.2024
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Investigated suspicious activities and persons to maintain security of premises.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Nail Technician
Heiress Nail Spa
12.2022 - 02.2024
- Booked clients appointments through phone call and email.
- Preformed up-to-date nail trends, resulting in a 100% increase in clients requests.
- Constructed promotional nail campaigns to boost the salon visibility and increase client loyalty.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Remained current on emerging nail trends, techniques, and tools through ongoing professional development.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations without excess waste or expense.
Receptionist
Glossed Glam Factory
10.2021 - 12.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Fulfillment Clerk
Academy Sports & Outdoor
09.2020 - 07.2021
- Conducted routine audits of inventory levels, identifying discrepancies early on to prevent any negative impact on order fulfillment processes or customer satisfaction ratings.
- Improved order accuracy by meticulously verifying product information and cross-referencing with packing slips.
- Contributed to meeting sales goals through efficient order processing and effective communication between departments.
Order Selector
Kroger
05.2020 - 09.2020
- Enhanced order accuracy by diligently verifying product codes and quantities before packaging.
- Expedited order processing timeframes with thorough knowledge of warehouse layout for quick item retrieval.
- Minimized damaged items through careful handling of fragile products while selecting orders.
- Supported warehouse organization efforts by accurately labeling products and placing them in designated storage areas.
Beauty Consultant
Target
11.2017 - 03.2020
- Streamlined inventory management for improved product availability and reduced waste.
- Exceeded daily sales goals consistently by utilizing strong interpersonal skills and persuasive communication techniques during client interactions.
- Conducted makeup demonstrations to showcase product benefits, driving sales growth.
- Stayed current on industry trends and new products, enabling informed recommendations to customers seeking advice.
Server
Splashtown Waterpark
05.2017 - 09.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess
Movie Tavern
01.2013 - 08.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Education
Texas Barbering & Cosmetology Operator License -
CHI Lone Star College-School of Cosmetology Institute
Houston, TX12.2018
BS - Business Management
Sam Houston State University
Huntsville, TX05.2017
Diploma -
Early College Academy at Southridge
Spring, TX05.2016
Skills
- PowerPoint
- Outlook
- Word
- Excel
- CRM Software proficiency
- Data Entry
- Communication
- Time Management
- Interpersonal communication
- Problem Solving
Timeline
Customer Service Representative
Keystone Advisors
09.2024 - Current
Security Officer
Allied Universal
03.2024 - 09.2024
Nail Technician
Heiress Nail Spa
12.2022 - 02.2024
Receptionist
Glossed Glam Factory
10.2021 - 12.2022
Fulfillment Clerk
Academy Sports & Outdoor
09.2020 - 07.2021
Order Selector
Kroger
05.2020 - 09.2020
Beauty Consultant
Target
11.2017 - 03.2020
Server
Splashtown Waterpark
05.2017 - 09.2017
Hostess
Movie Tavern
01.2013 - 08.2016
Texas Barbering & Cosmetology Operator License -
CHI Lone Star College-School of Cosmetology Institute
BS - Business Management
Sam Houston State University
Diploma -
Early College Academy at Southridge