Tyra Mabon
Oakland,CA
Summary
Proven expertise in customer communications and problem-solving, honed at Catering Services. Excelled in enhancing customer loyalty and creating memorable experiences through exceptional service and interpersonal skills. Demonstrated ability to manage high-volume customer interactions with a positive and professional demeanor, significantly improving customer satisfaction.
Overview
6
6
years of professional experience
Work History
Residential Services Coordinator
WeHope
04.2025 - 03.2026
- Coordinated residential service programs, ensuring compliance with organizational standards and best practices.
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Provided crisis management and intervention during emergency situations.
- Coordinated activities and events to create safe, positive and inclusive environment.
Care Coordinator/practitioner
Urban Alchemy
01.2024 - 12.2025
- Coordinated care plans to address client needs and improve service delivery.
- Collaborated with multidisciplinary teams to enhance patient outcomes and streamline processes.
- Managed case documentation ensuring compliance with organizational standards and regulations.
- Implemented feedback mechanisms to assess client satisfaction and drive service improvements.
- Facilitated communication between clients, providers, and community resources to optimize support services.
- Analyzed case data to identify trends, informing strategic decisions for program enhancements.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Enhanced patient care by developing and implementing comprehensive care plans.
Call Center Agent
Telemarketing
Dublin, CA
05.2022 - 02.2024
- Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Catering Staff Member
Catering Services
Dublin, CA
02.2020 - 12.2021
- Maintained flexible work schedule to meet event needs.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Cleared dishes and glassware quickly following each course.
- Provided friendly, courteous service to create memorable moments for guests.
Education
High School Diploma -
Oakland Charter High School
Oakland, CASkills
- Solution oriented
- Trustworthy
- Dedicated
- De escalation
- Communication
- Team player
Timeline
Residential Services Coordinator
WeHope
04.2025 - 03.2026
Care Coordinator/practitioner
Urban Alchemy
01.2024 - 12.2025
Call Center Agent
Telemarketing
05.2022 - 02.2024
Catering Staff Member
Catering Services
02.2020 - 12.2021
High School Diploma -
Oakland Charter High School