Summary
Overview
Work History
Education
Skills
Timeline
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Tyra Paukei

Oklahoma City,OK

Summary

A driven individual with a rich knowledge of customer service. Highly proficient in building rapport with customers while also understanding their needs, and communicating empathy to make them feel comfortable no matter their situation.


Determined to be reliable in problem-solving and data-inputting logistics. Maintaining a schedule and creating lasting relationships with team members to encourage a productive environment. I am ready to take on new professional challenges and handle new responsibilities.

Overview

6
6
years of professional experience

Work History

Safety Dispatch Agent

Airbnb At Sutherland
04.2022 - Current
  • Coordinated high-risk calls for emergency situations.
  • Trained in empathy, aiding users to safe locations in stressful and dangerous encounters.
  • Inputted call information into a note system that was attached to customer cases.
  • Trained in all other Airbnb departments in order to determine the user's issue as swiftly as possible.
  • Tracking user information and case-by-case interactions to make sure the user is satisfied and directed to correct department.

Captioning Agent

CaptionCall
10.2021 - 04.2022
  • Generated error-free transcripts with dictation skills.
  • Performed dictation services via a VMware system during phone calls for hard-of-hearing customers.
  • Bi-weekly coachings to ensure the captioning agent was on par with standardized text-to-speech programs.
  • In order to duplicate the atmosphere of a real-time call for the hard-of-hearing customer, the agent spoke in real-time what the caller was saying to the call recipient.
  • The agent was required to dictate regardless of what the caller said, with confidentiality and professionalism.

Sales Agent

EventsbyKeko
01.2018 - 02.2018
  • A marketing firm where we learned advanced sales skills and marketing techniques. Demonstrating those techniques through selling clientele products in retail marketplaces.

Food Service Worker

Taco Bueno
07.2017 - 11.2017
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Working as a line cook in a fast-paced enviroment to create customer orders in a timely manner.
  • Strictly followed sanitation and food safety guidelines as required and closed down the restaurant properly after shift.

Education

High School Diploma -

Guthrie High School
Guthrie, OK

Skills

  • Work Order Management
  • Service Coordination
  • Customer Relations
  • Data Entry
  • Dispatch Coordination
  • Schedule Management
  • Closing Tickets
  • Maintaining Call Metrics
  • Dispatching Procedures
  • Prioritizing Calls

Timeline

Safety Dispatch Agent

Airbnb At Sutherland
04.2022 - Current

Captioning Agent

CaptionCall
10.2021 - 04.2022

Sales Agent

EventsbyKeko
01.2018 - 02.2018

Food Service Worker

Taco Bueno
07.2017 - 11.2017

High School Diploma -

Guthrie High School

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Tyra Paukei