Tyra Watson
Relocating To Las Vegas
Summary
Dynamic professional with expertise in multitasking, team recruitment, training, and management. Focused on delivering innovative solutions that improve operational efficiency and enhance customer satisfaction. Proven track record in high-quality communication supporting sales and marketing goals, fostering customer loyalty and retention.
Overview
8
8
years of professional experience
Work History
Store Manager
Reiss, Chevy Chase MD
Chevy Chase
06.2024 - Current
- Conducted market research and report analysis weekly; optimized store numbers by 31% to consistently show profit in sales.
- Oversaw store operations for opening and closing, team scheduling, and planning the budget/target weekly for sales goals.
- Enhanced team morale, performance, and floor presence with monthly employee touch bases, disciplinary actions, strategic thinking through resolution tactics, and customer engagement.
- Adapted skills to gain financial acumen, driving the business forward to oversee a $1 million business, increasing profit from a deficiency.
Assistant Store Manager
State and Liberty, Washington DC
Washington
06.2023 - 05.2024
- Delegate tasks to employees to help drive sales by 20%, lightening the load for upper management.
- Monitored key metrics for business growth and sales planning that involve recruitment, hiring, and onboarding of five or more associates.
- Navigated on-demand store operations for opening and closing, and money exchanges between the business and bank.
- Performed bespoke measuring and executed the sales floor layout to meet company demands.
- Adapted to a fast-paced clientele, enhancing customer engagement, networking, and actively resolving customer escalations.
Customer Experience Merch Specialist (REMOTE)
Interior Define, Maryland
05.2021 - 05.2023
- Resolved high-volume and applicable escalations, contributed to new innovative plans for business progression/ project updates/merchandise development.
- Navigate through multiple live customers facing platforms, creating professional email templates, training assistance on software updates, operations and workflow practices to help support team development.
- Consulted with International Personals to ensure efficient business to clientele interactions.
Stylist/ Lead Sales Liaison
Nordstrom, Tysons Corner VA
Tysons Corner
10.2020 - 04.2021
- Created innovative social media marketing for business enhancement, processed online orders, tech-savvy checkout procedures, and assigned inventory control and sales goals.
- Exceeded retention ratings by 42% through customer service applications, quality check stylist service initiatives, including the quality of in-store appointments, and customer outreach.
- Social media profile engagement created interactive customer marketing, and monthly report logs on tracking analytics submissions.
Assistant Store Manager
Ted Baker London/ Bloomingdale’s, Tysons Corner VA
Tysons Corner
07.2019 - 09.2020
- Monitored team development, assisted with preparation and transmitted financial data weekly, tech savvy checkout procedures.
- Processed inventory shipment, Organized merchandise/replenishment protocols, Weekly Visual floor sets submissions.
- Develop top-level weekly, monthly and quarterly strategies to drive in-store business and consignor relationships.
- Collaborate with in-store peer leadership to align strategies for positive customer retention and ensure all business revenue goals are met through supply and demand.
Visual Merchandise Manager
Indochino Custom Menswear, Tyson’s Galleria VA
Tyson’s Galleria
09.2017 - 06.2019
- Conducting total body measurements for men and women, processed order pickups, tech savvy checkout procedures and appointment scheduling.
- Restock merchandise, scheduling, assistance with online orders, Adequate customer service reviews, staged and styled mannequin displays, following brand directives to execute quality creative styles.
- Maintaining merchandise presentation standards for visual window displays, merchandise replenishment.
- Corporate visual display submissions, contribution to online engagement, increased marketing value by 31%.
Education
Master Of Science - Marketing
LIM College
New York05.2018
Bachelor of Science - Merchandising with a minor in Business management
University Of Maryland ES
Maryland05.2016
Skills
- Team building and leadership
- Budget planning
- Task delegation
- Inventory management
- Employee training
- Customer service management
- Microsoft Office proficiency
- Salesforce and NetSuite expertise
- Visual merchandising
- Interpersonal skills
- Retail sales techniques
- Operations management
Languages
Fluent in English, currently studying Sign Language
Awards
Kappa Omicron NU Honors Society President (2014-2016), Miss Alpha Phi Alpha Reign (2015-2017), Senior Class Secretary of University Of Maryland Student Government Association (2015-2016)
References
References available upon request.
Summary Of Qualifications
- Dependable, Driven and Accomplished Customer facing liaison with over 8+ years of experience providing marketing, advertising, and direct client support services
- Result-driven representative with proven ability to establish positive rapport with clients and team members. Personable and responsible with high volume experience in working in fast-paced environments. Solid team player with a great positive attitude, Excellent communicator and multi-task orientated. Motivated to maintain customer satisfaction while contributing to company and team improvement.
- Proficient in 80% computer applications with direct attention to Microsoft Office Suite, including Word, Outlook, PowerPoint, and Excel
Timeline
Store Manager
Reiss, Chevy Chase MD
06.2024 - Current
Assistant Store Manager
State and Liberty, Washington DC
06.2023 - 05.2024
Customer Experience Merch Specialist (REMOTE)
Interior Define, Maryland
05.2021 - 05.2023
Stylist/ Lead Sales Liaison
Nordstrom, Tysons Corner VA
10.2020 - 04.2021
Assistant Store Manager
Ted Baker London/ Bloomingdale’s, Tysons Corner VA
07.2019 - 09.2020
Visual Merchandise Manager
Indochino Custom Menswear, Tyson’s Galleria VA
09.2017 - 06.2019
Master Of Science - Marketing
LIM College
Bachelor of Science - Merchandising with a minor in Business management
University Of Maryland ES