TYRA WELLS
Fort Mill,SC
Summary
Experienced with branch operations management, ensuring seamless daily functions and customer satisfaction. Utilizes strategic thinking to implement efficient processes and enhance team productivity. Knowledge of leadership and problem-solving contributes to sustained success in dynamic environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Republic Finance LLC
Lancaster, SC
09.2024 - 01.2026
- Advises clients about the risks, consequences, and benefits of alternative lending solutions
- Develops loan applications by evaluating applicant information and documentation
- Consults with clients about their lending needs to help them achieve their financial goals, including the collection and analysis of information about the client’s financial situation
- Evaluates loan applications and documentation by informed applicant of additional requirements
- Rejects loan by explaining deficiencies to applicants
- Approve loans by issuing checks or forwarding applications to loan committee
- Completes loan contracts by explaining provisions to applicant, obtaining signatures and notarization, and collected fees
- Prepares and submits timely and accurate loan files
- Manages loan pipeline and conducts credit and underwriting analysis
- Maintains customer confidence by keeping loan information confidential
- Accomplishes company mission by completing relating results as needed
- Assists branch manager as needed
Retail Sales Associate
Verizon Wireless
Charlotte, NC
01.2024 - 08.2024
- Generated retail sales by using cutting-edge technology, and customer service to expand Verizon’s network
- Learned and uncovered customers’ needs by creating connections and asking the right questions
- Positioned product insights and solution recommendations to provide customers with a complete top-down sales solution
- Closed sales by using communication skills to fulfill customer needs with simple and intuitive tech solutions
- Continuously completed training and up-skill in operational functions across merchandising and inventory
- Grew customer base by calling current customers who are interested in Verizon products and services
F&I Assistant
AutoNation USA
Charleston, SC
03.2023 - 08.2023
- Assisted F&I managers with processing applications for vehicle financing and helped customers get approved
- Verified that all paperwork was completed correctly and filed properly
- Ensured compliance by following all local, state, and federal regulations
- Worked directly with customers to explain and recommend financing options, extended warranties, aftermarket products and other options
- Assisted F&I managers in ensuring that all administrative processes were handled in a timely fashion and in compliance with company policy
- Utilized RouteOne to manage contracts in transit and ensured funding with constant communication with business office and customers
- Participated in weekly sales meetings regarding F&I training and issues
- Attended and completed AutoNation Finance School
Vehicle Acquisition Specialist
AutoNation USA
Charleston, SC
01.2023 - 08.2023
- Reviewed vehicle condition reports, and determined wholesale and retail prices
- Inspected and accepted vehicles arriving onsite
- Created and executed reconditioning plans to prepare vehicles for sale
- Used sound judgement, research, and excellent interpersonal skills to make offers on vehicles and close sales
- Drove incremental business through a high-level of engagement with customers
- Turned prospective vehicle procurement customers over to an ‘elite’ sales team for a sales opportunity
- Worked with management to identify current inventory needs
- Utilized prospecting resources to identify and engage private parties looking to sell their vehicles
- Consistently interacted with customers throughout the day, both in-person and over the phone
- Effectively managed approximately 50+ internet leads weekly
- Purchased approximately 15-20 vehicles monthly
- Set appointments with potential customers to visit the dealership for an appraisal, and executed the AutoNation
Part-Time Support Associate
Tory Burch
North Charleston, SC
08.2022 - 01.2023
- Flexed between supporting the front of house and back of house operations
- Acted as a greeter, runner, and cashier
- Answered phones, understood and executed operational policies and procedures
- Packed/unpacked shipments, and organized the stockroom to support product flow and the smooth running of the store
- Fulfilled and shipped customer orders
Resident Advisor
Coastal Carolina University Housing
Conway, SC
08.2020 - 01.2022
- Operated as a live-in peer leader
- Served as the on-call community leader for at least 20 days throughout the academic year
- Fostered the development of relationships with and among 35 residents
- Engaged with residents through organizing and executing programs and events
- Monitored facilities to ensure that they are running effectively
- Managed administrative duties (maintenance requests, incident reports, health and safety inspections, and room transfers)
- Communicated, corresponded, and collaborated with on and off-campus offices (counseling services, student activities, maintenance, campus security, etc.)
- Budgeted and allocated money used for residence hall and community events
- Mediated conflicts among roommates
- Enforced all policies and procedures of University Housing
- Participated in weekly staff meetings and assisted with the training of new Resident Advisors
- Interviewed potential University Housing staff members and personnel
Education
Bachelor of Arts - Political Science
Coastal Carolina University
Conway, SC05.2022
Skills
- Banking
- Consumer Finance
- Operations management
- Business development
- Team development
- Compliance management
- Audit preparation
- Account management
- Loan application evaluation
- Account analysis
- Loan expertise
- Account collections
Accomplishments
- Enhanced Loan Approvals: Increased loan approvals by 20% within first month of employment.
- Consistently Surpassed Sales Targets: Achieved 110% of monthly sales target for 5 consecutive months.
- Led Vehicle Acquisitions: Purchased over 200 vehicles, closing 90% of acquisition leads monthly.
Certification
- South Carolina Property Management Exam | Passed, January, 2026 - Awaiting Final Licensing
Timeline
Assistant Branch Manager
Republic Finance LLC
09.2024 - 01.2026
Retail Sales Associate
Verizon Wireless
01.2024 - 08.2024
F&I Assistant
AutoNation USA
03.2023 - 08.2023
Vehicle Acquisition Specialist
AutoNation USA
01.2023 - 08.2023
Part-Time Support Associate
Tory Burch
08.2022 - 01.2023
Resident Advisor
Coastal Carolina University Housing
08.2020 - 01.2022
Bachelor of Arts - Political Science
Coastal Carolina University