Tyra Winfield
Jacksonville
Summary
Dynamic customer service professional with experience at UFJPI, excelling in problem resolution and call center operations. Proven ability to enhance customer satisfaction through empathy and effective communication. Skilled in data entry and performance tracking, consistently managing high call volumes while maintaining professionalism and efficiency.
Overview
4
4
years of professional experience
Work History
CSR, Sales
UFJPI
Jacksonville, FL
08.2024 - Current
- Assisted customers with inquiries and product selection.
- Processed sales transactions accurately and efficiently.
- Provided product knowledge to enhance customer experience.
- Maintained organized inventory displays for easy access.
- Handled customer complaints with professionalism and empathy.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
Crew Member
McDonald's Restaurant
Jacksonville Fl
08.2022 - 01.2024
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Operated kitchen equipment and tools efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted team members during peak hours, contributing to smoother operations and improved service times.
Education
High School Diploma -
Westside High School
5530 Firestone Rd Jacksonville Fl 3224405.2024
Skills
- Data entry proficiency
- Empathy and patience
- Performance tracking
- time management
- Problem resolution
- Call center operations
- Data entry
Languages
English
Full Professional
Spanish
Limited Working
Timeline
CSR, Sales
UFJPI
08.2024 - Current
Crew Member
McDonald's Restaurant
08.2022 - 01.2024
High School Diploma -
Westside High School