Tyramarie Campbell
Mayfield Heights,OH
Summary
Adept at enhancing customer satisfaction, I leveraged my complaint handling and active listening skills at Nordstrom Rack to resolve inquiries and escalate concerns, ensuring high levels of client loyalty. My culinary expertise in the US Army National Guard showcases my ability to improve efficiency and uphold quality, embodying teamwork and attention to detail.
Overview
2
2
years of professional experience
Work History
Service Experience Representative
Nordstrom Rack
25149 Cedar Road Cleveland, OH 44124
11.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Utilized extensive product knowledge to recommend suitable solutions and upsell additional services when appropriate.
- Handled escalated calls professionally, defusing tense situations while providing optimal resolutions for the clients involved.
- Conducted regular follow-ups to ensure complete resolution of customer concerns, maintaining high levels of satisfaction.
- Displayed empathy and active listening skills, building strong rapport with customers for long-term loyalty.
Culinary Specialist
US Army National Guard
1438 OH 534 S.W. Newton Falls, Ohio 44444
11.2022 - Current
- Increased overall efficiency by cross-training staff in various cooking techniques and station responsibilities.
- Upheld the highest standards of quality control throughout all stages of food production from ingredient sourcing to final plating.
- Conducted regular safety checks on kitchen equipment to ensure proper functionality and minimize downtime due to repairs or replacements.
- Collaborated with other culinary specialists to create innovative dishes that exceeded customer expectations.
- Enhanced customer satisfaction by providing high-quality meals and maintaining timely food service.
Education
High School Diploma -
Mayfield High School
6116 Wilson Mills Road, Mayfield Village, OH 4414306.2023
Skills
- Call center experience
- Complaint Handling
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Self Motivation
- Multitasking Abilities
- Reliability
- Calm Under Pressure
- Active Listening
Timeline
Service Experience Representative
Nordstrom Rack
11.2023 - Current
Culinary Specialist
US Army National Guard
11.2022 - Current
High School Diploma -
Mayfield High School