Tyrece Mitchell
Oklahoma City,OK
Summary
Dynamic professional with a proven track record in customer service and employee training at Enterprise Car Rental. Skilled in developing sales strategies and conducting risk assessments, I excel in problem-solving and effective communication, consistently enhancing client satisfaction and team performance. Committed to driving results and fostering positive customer relationships.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Enterprise Car Rental
Oklahoma City, Oklahoma
10.2024 - Current
- Supported staff training, development and evaluation.
- Shadowed managers to gain understanding of organizational expectations and management techniques.
- Resolved client issues by delivering excellent customer service and maintaining positive attitude.
- Participated in risk management assessments and mitigation planning.
- Coordinated daily operations to enhance customer service experience.
- Managed vehicle inventory and ensured fleet readiness for rentals.
- Assisted in scheduling employee shifts to optimize staffing levels.
Residential Sales Representative
Vexus Fiber
Wichita Falls, TX
08.2024 - 10.2025
- Handles going door to door in specified neighborhoods conducting fiber internet sales and providing customer service to any issue customer is having regarding service or account activity.
- Developed and implemented sales strategies to increase market share.
- Educated customers on the advantages of products and services offered by company.
Server
Half-Pint Taproom
Wichita Falls, Grand Prairie, Tx
01.2024 - 11.2024
- Picked up and dropped off food orders from restaurants and dealt with customer- related issues., local small business) l Server l Wichita Falls, TX (current)
- Fulfilled food and drink orders while providing customer service with any issues or requests.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
Server
Olive Garden
Wichita Falls, Tx
02.2022 - 04.2024
- Took and placed orders, provided a comfortable dining experience that met guests’ expectations.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Store Associate
Walmart
Wichita Falls, Tx
11.2021 - 04.2022
- Worked as an electronics associate dealing with stocking, assisting customers, sales and general store work.
- Utilized computer systems for order entry, tracking, invoicing and other related tasks.
- Demonstrated excellent customer service skills at all times.
Monitor/ Party Host/ Front Clerk
Urban Air | Court
Wichita Falls, TX
09.2019 - 01.2021
- My duties as a court monitor, I enforce safety rules while delivering great customer service
- The birthday party host duties include; setting and cleaning up birthday parties, leading activities with the kids, and assisting with general keep up of the party areas.
Stock/ Sales Associate
Tuesday Morning
Wichita Falls, TX
03.2019 - 05.2019
- As a sales associate at Tuesday Morning I had applied my pervious knowledge of retail to this position
- I operated the cash register, managed financial transactions, and directed customers to merchandise within the store.
Sales Associate
Banana Republic
Grand Prairie, TX
05.2018 - 08.2018
- My responsibilities as a Banana Republic sales associates included: Greeting customers, responding to questions, improving engagement with merchandise and provided outstanding customer service.
Sonic | Carhop/ Cashier
Grand Prairie, TX
01.2016 - 08.2017
- As a carhop, I ensured that the packaged, temperature, presentation and service of all items met operational standards of the company
- Provided customer service to any with questions over food and drink menus.
Education
Bachelor of Arts - Music Performance
Midwestern State University
Wichita Falls, TX05-2024
Skills
- Customer service
- Employee training
- Sales strategy
- Risk assessment
- Data entry
- Team building
- Time management
- Product knowledge
- Effective communication
- Problem solving
Timeline
Assistant Manager
Enterprise Car Rental
10.2024 - Current
Residential Sales Representative
Vexus Fiber
08.2024 - 10.2025
Server
Half-Pint Taproom
01.2024 - 11.2024
Server
Olive Garden
02.2022 - 04.2024
Store Associate
Walmart
11.2021 - 04.2022
Monitor/ Party Host/ Front Clerk
Urban Air | Court
09.2019 - 01.2021
Stock/ Sales Associate
Tuesday Morning
03.2019 - 05.2019
Sales Associate
Banana Republic
05.2018 - 08.2018
Sonic | Carhop/ Cashier
01.2016 - 08.2017
Bachelor of Arts - Music Performance
Midwestern State University