Tyree Starkes
Windsor Mill,MD
Summary
Expereienced customer service professional with a proven track record of delivering exceptional support in high-volume ,fast-paced enviroments. Adept at resolving complex customer issues , de-escalating concerns ,and buliding long-term customer relationships.
Overview
12
12
years of professional experience
Work History
Fiancial Aid Advisor
Stevenson University
Owings Mills, Maryland
01.2024 - 08.2025
- Advised students on financial aid options and application processes.
- Reviewed and processed financial aid applications for accuracy and completeness.
- Conducted workshops to educate students about financial literacy and aid resources.
- Collaborated with various departments to streamline financial aid services.
- Provided one-on-one counseling sessions to address student financial concerns.
- Maintained up-to-date knowledge of federal and state financial aid regulations.
- Monitored student eligibility for ongoing financial assistance programs.
Front Desk Agent
Springhill Suites By Marriott
Baltimore, Maryland
03.2023 - 04.2024
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management software efficiently.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Handled guest complaints and resolved issues professionally and promptly.
- Processed payments and maintained accurate billing records for all transactions.
- Answered inquiries and provided information about hotel services and amenities.
Parking Attendant
SP+ Parking
Baltimore, Maryland
09.2020 - 01.2024
- Directed traffic flow to ensure efficient parking operations.
- Assisted customers with parking inquiries and concerns.
- Collected payment from customers for parking services.
- Documented vehicle information for accurate record-keeping.
- Maintained cleanliness of parking area and facilities.
Front Desk Agent
Springhill Suites By Marriott
Baltimore, Maryland
12.2018 - 03.2020
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management software efficiently.
- Handled guest complaints and resolved issues professionally and promptly.
- Coordinated with housekeeping to ensure room readiness for arriving guests.
- Processed payments and maintained accurate billing records for all transactions.
- Maintained lobby cleanliness and ensured a welcoming atmosphere for guests.
- Answered phones, responded to inquiries, and took messages.
CAP 1 Associate
Walmart
Randallstown, Maryland
06.2016 - 11.2018
- Stocked shelves with merchandise to ensure product availability.
- Assisted customers in locating items and provided product information.
- Collaborated with team members to achieve daily operational goals.
- Conducted inventory counts to monitor stock levels accurately.
Election Judge
Baltimore County Board of Elections
Baltimore, Maryland
06.2014 - 09.2015
- Assisted voters with registration and ballot distribution processes.
- Operated voting equipment and ensured proper functionality throughout the election.
- Educated voters on voting procedures and provided necessary support.
- Resolved voter inquiries and issues promptly to facilitate a positive experience.
Treat Team Member
Rita's Ice
Baltimore, Maryland
07.2013 - 11.2014
- Handled cash register transactions accurately and promptly.
- Ensured cleanliness of workstations and serving areas throughout shifts.
- Prepared and served frozen treats to customers efficiently.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
Education
High School Diploma -
Western Tech
Catonsville, MD06-2013
Skills
- Financial aid advising
- Customer relationship management
- Attention to detail
- Effective communication
- Time management
- Critical thinking
- Problem solving
- Team collaboration
- Clerical skills
Timeline
Fiancial Aid Advisor
Stevenson University
01.2024 - 08.2025
Front Desk Agent
Springhill Suites By Marriott
03.2023 - 04.2024
Parking Attendant
SP+ Parking
09.2020 - 01.2024
Front Desk Agent
Springhill Suites By Marriott
12.2018 - 03.2020
CAP 1 Associate
Walmart
06.2016 - 11.2018
Election Judge
Baltimore County Board of Elections
06.2014 - 09.2015
Treat Team Member
Rita's Ice
07.2013 - 11.2014
High School Diploma -
Western Tech