Tyrek Lyles
North Las Vegas,Nv
Summary
Experienced with administrative support in medical settings, ensuring smooth patient interactions and efficient operations. Utilizes strong organizational skills and attention to detail to manage healthcare processes effectively. Knowledge of electronic health records, appointment scheduling, and patient communication to enhance service quality.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
6900 North Pecos Rd
10.2022 - Current
- Demonstrates high degree of initiative and ability to efficiently problem-solve a wide variety of issues, anticipating the needs of the Emergency Department
- Navigates multiple systems, electronic, telephonic, and face to face encounters, to bridge any gaps between the Emergency Department providers, on-call providers, and any providers who are unreachable or not on call, in order to link proper communication allowing the providers to effectively focus on patient care
- Contributes to the formulation, interpretation, implementation and evaluation of the objectives and policies within the employment setting
- Performs additional support duties within Emergency Department as needed
- Trained and supervised employees on office policies and procedures.
- Perform clerical organization, answered phones and filed documentation for program manager.
- Analyzed program information to present innovative solutions to program supervisors.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Volunteered to help with special projects of varying degrees of complexity.
- Completed daily logs for management review.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Communicated clearly with program staff and participants through written and digital correspondence.
- Commenced detail training under Administrative Officer of the Day (AOD)
- Clerical Administrative Enrollment Duties for BAS Assistant Chief
Enrollment Eligibility Training Specialist
Department Of Veterans Affairs
6900 North Pecos Rd
10.2022 - 01.2024
- Conducted orientation sessions to assess skill levels and areas of strength and weakness.
- Documented participation and evaluated learning for each participant.
- Developed training curricula and recommended programs that met instructional goals and objectives.
- Delivered group and individual training covering veteran eligibility, VA federal regulations and program applications.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
- Coordinated administrative functions necessary to deliver and document training programs.
- Developed training handbooks, computer tutorials and reference materials.
- Assessed additional needs based on training progress and collaborated with management to meet requirements.
Advanced Medical Support Assistant
Department Of Veterans Affairs
4461 East Charleston Blvd
01.2021 - 10.2022
- Schedules inquires for Primary Pact, Mental Health, Social Work, Dietitian
- Collaborates daily with the RN Case Managers and Physicians to facilitate appropriate case management of authorized prescriptions and refills
- Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives and adherence to VA directives
- Assist the Public Affairs Office as well as other Services at VASNHS with community activities such as Health Fairs, Homeless Veterans Stand Downs, and Post Deployment Health Reassessment (PDHRA)
- Accurately generates patient data cards for Veterans applying for care using the Veterans Health Identification Card (VHIC) system
- Able to troubleshoot any issues with the card system and ensure timely communication to the Veteran if there are delays
- Knowledge of the patient transfer process to assist when request to do so
- Responsible for establishing and maintaining clinic profiles, once approved by Service Chiefs or designee, and works closely with all VASNHS staff from all services as well as DSS staff
- Attends meetings to record and distribute detailed meeting minutes, :
- Services as Advanced Medical Support Assistant at the Northeast Primary Care Clinic
- Schedules inquires for Primary Pact, Mental Health, Social Work, Dietitian
- Advises Veterans of their eligibility for VA health care, advise of options that may be available to become eligible such as filing for service connection, filing for a hardship, etc.,
- Advise Veterans about co-payments for medical care and prescriptions, eligibility for beneficiary travel, eligibility for dental services
- Review the Incomplete Encounter Management Module (IEMM) report in order to clean up any discrepancies in administrative data that would prevent the transmission of encounters
- Reviews, verifies, and analyzes data submitted for consistency with financial and program objectives and adherence to VA directives
- Process data load requests, manually enters data, reconciles data conflicts, and creates data extracts and reports
- Performs data manipulation, transformation, and cleansing
- Prepares routine and AD HOC status reports
- Assist the Public Affairs Office as well as other Services at VASNHS with community activities such as Health Fairs, Homeless Veterans Stand Downs, and Post Deployment Health Reassessment (PDHRA)
- Responsible for establishing and maintaining clinic profiles, once approved by Service Chiefs or designee, and works closely with all VASNHS staff from all services as well as DSS staff
CVS IT Solutions Department
CVS Pharmacy
2935 S Hollywood Blvd, Las Vegas, NV 89122
04.2020 - 01.2021
- Developed application architecture strategy to specifically align with employer business goals.
- Oversaw development and maintenance of organization computer systems and intranet.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Managed and monitored installed systems for highest level of availability.
- Formed deployment strategies for software updates at multi-platform organizations using Cannery deployment strategies.
- Analyzed software architecture for weaknesses, recommending and designing security patches.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Assessed under-performing software and developed actionable improvements.
- Applied established development methodologies such as analysis and system maintenance to architecture design.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Participated in system development life cycle from requirements analysis through system implementation.
Shift Supervisor
CVS
2935 S Hollywood Blvd, Las Vegas, NV 89122
02.2020 - 01.2021
- Collaborates with patients and care providers regarding authorized medication and insurance
- Tracks refills to facilitate the progress of patient's care.
- Addresses patients concerns regarding additional services ensuring when necessary
- Collaborates daily with the RN Case Managers and Physicians to facilitate appropriate case management of authorized prescriptions and refills
- Researches billing issues for patients and forward to the appropriate department.
- Pharmacy RTS Remission, ensures appropriate documentation is maintained in in patient records
- Ensured the cleanliness, sanitation and maintenance of all facilities, pharmacy and equipment
- Helped implement pharmacy's quality assurance and control program
- Efforts ensured compliance with HIPAA, State Board of Pharmacy and OSHA regulations; and improved patient care/satisfaction
- Ordered, labeled and counted stock of medications, chemicals, and supplies, and entered inventory data
- Developed excellent organizational and planning skills through maintaining schedules and payroll
- Applied all guidelines and procedures through the use of the company's project manager task system
- Met deadlines for inventory counts and wrote incident reports as needed; prepared bank deposits
- Merchandised and advertised numerous products to ensure success of sales as well as ordering products that were low in inventory
- Opened and closed the store according to safety guidelines of the company
- Maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 200 + customers a daily
- Created and provided daily reports to upper management
- Created marketing and advertising opportunities through the use of proper product placement
- Reviewed Profit and Loss statements
- Ensured that tasks were appropriately executed by monitoring performance and prioritizing while working within project timelines
- Enforced company policies and regulations with employees.
- Toured operating departments daily and made adjustments via department heads.
- Trained new employees and delegated daily tasks and responsibilities.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Held monthly financial review with department managers and supervisors.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Analyzed sales figures and identified areas for improvement.
- Conducted performance reviews and provided staff with feedback and guidance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
IT Solutions
Leslie's Poolmart Inc.
1631 W Craig Rd, North Las Vegas, NV 89032
06.2018 - 12.2019
- Improved overall progress through working closely with staff members and streamlining processes.
- Recommended new products and services to customers.
- Managed diverse projects and resolved complex issues to support timely completion.
- Scheduled appointments for further services.
- Executed on-time, under-budget project management on complex issues for senior leadership.
- Implemented storage programs to increase operational efficiency.
- Decreased process discrepancies, proactively inspecting performance and site safety while monitoring project status.
- Optimized operational productivity and collaborated with staff to share and implement process improvements.
- Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings.
- Reduced process lags, monitored employee performance and completed training for new employees.
- Minimized quality assurance obstacles by effectively managing entry and editing of patient databases.
- Provided top product quality control and inspection, eliminating downtime to maximize revenue.
- Developed filing and storage systems for patient charts and records to increase accessibility.
- Answered customer questions about billing, account issues and upgrade possibilities.
Store Protection Specialist
Ross
6970 N 5th St, North Las Vegas, NV 89084
11.2018 - 03.2019
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Developed and launched a loss-prevention program.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Trained personnel on security best practices, protocols and procedures.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Trained all new executives and asset protection personnel.
- Liaised with law enforcement and security personnel in issue investigation.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Conducted daily store walk-throughs to identify potential security risks.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
Team Lead Sales Associate
Leslie's Pool Supplies
1631 W Craig Rd, North Las Vegas, NV 89032
01.2018 - 05.2018
- Built relationships with customers and community to promote long term business growth.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built diverse and consistent sales portfolio.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and provided product advice to increase sales.
- Handled cash register operations and customer transactions to process payments.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Trained, coached, and mentored new sales associates for maximum performance.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Kept detailed track of sales and customer information in company system.
Education
Associate of Applied Science - Nursing
College of Southern Nevada
Las Vegas, NV01-2028
Certified Nursing Assistant -
College of Southern Nevada
Las Vegas, NVIT Professionals Certificate -
Google
OnlineHigh School Diploma - General Studies
Mojave High School
5302 N Goldfield St, North Las Vegas, NV 8903106-2017
Skills
- Operations management
- Network security
- Conflict resolution techniques
- Patient records maintenance
- Clinical documentation
- Emergency response
Certification
- CNA - Certified Nurse Assistant
- CMA - Certified Medical Assistant
- CET - EKG Technician
- CNP - Certified Notary Public
- Certified Information Technology Specialist , Google - 1.5 Yrs
- RBT - Registered Behavior Technician
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2022 - Current
Enrollment Eligibility Training Specialist
Department Of Veterans Affairs
10.2022 - 01.2024
Advanced Medical Support Assistant
Department Of Veterans Affairs
01.2021 - 10.2022
CVS IT Solutions Department
CVS Pharmacy
04.2020 - 01.2021
Shift Supervisor
CVS
02.2020 - 01.2021
Store Protection Specialist
Ross
11.2018 - 03.2019
IT Solutions
Leslie's Poolmart Inc.
06.2018 - 12.2019
Team Lead Sales Associate
Leslie's Pool Supplies
01.2018 - 05.2018
High School Diploma - General Studies
Mojave High School
Associate of Applied Science - Nursing
College of Southern Nevada
Certified Nursing Assistant -
College of Southern Nevada
IT Professionals Certificate -
Google