Tyrena Brennen
Dre’s Dream Come True
Freeport ,GB
1
Language
16
years of professional experience
Customer Service Representative with over 14 years of extensive experience in retail and aviation, excelling in management, leadership, and customer satisfaction. Proficient in Microsoft Office and strategic planning, with a strong focus on enhancing customer experiences and fostering teamwork. Committed to driving business growth through innovative service solutions and aspiring to lead in dynamic customer service environments.
Work History
Owner/Manager
6 Years 7 Months- Manage wholesale business in Bimini, enhancing customer satisfaction and retention.
- Optimize inventory and streamline operations, driving measurable growth.
- Resolve customer issues swiftly, fostering loyalty and strong community ties.
- Expand product lines and strengthen supplier relationships for competitive advantage.
- Spearheaded innovative marketing initiatives and community engagement strategies, resulting in increased brand awareness and customer loyalty.
Customer Service Agent
7 Months- Assisted passengers with fare inquiries and boarding, ensuring efficient service delivery.
- Handled ticketing, baggage, and gate operations, enhancing operational efficiency.
- Maintained professional communication with passengers and crew, fostering a positive environment.
- Utilized computer systems for data management, ensuring confidentiality and accuracy.
- Contributed to a seamless travel experience, positively impacting customer satisfaction.
- Gate Assist/ Gate SP
Passenger/Charter Service Agent
2 Years 6 Months- Manage flight bookings and schedules, ensuring efficient operations and service reliability.
- Facilitate seamless check-ins and baggage handling, enhancing customer satisfaction.
- Resolve customer issues promptly, maintaining high service standards in dynamic environments.
- Developed creative solutions for managing passenger flow during peak hours, significantly reducing congestion. Introduced new reservation protocols, enhancing booking efficiency and customer convenience.
Cashier
8 Months- Processed customer orders and payments, ensuring accuracy and prompt service.
- Reduced wait times by streamlining order-taking, enhancing customer satisfaction.
- Collaborated with kitchen staff to ensure order accuracy, fostering teamwork.
- Handled cash and card transactions, maintaining financial accuracy.
- Improved operational efficiency in a fast-paced restaurant environment.
- Ensured precise cash handling and card transactions, maintaining financial accuracy while delivering prompt service to diverse clientele.
Customer Service Supervisor
3 Years 11 Months- Led team resolving escalated issues, improving client satisfaction and shipping efficiency.
- Streamlined operations by analyzing data, reducing bottlenecks in goods transportation.
- Mentored staff in customer service, enhancing team dynamics and service quality.
- Maintained meticulous oversight of shipping documentation and customer records, ensuring compliance and facilitating smooth international transactions.
Office Assistant
2 Years 11 Months- Assisted renters and screened tenants, enhancing occupancy rates and tenant satisfaction.
- Resolved customer inquiries and complaints, improving service response time.
- Ensured compliance and comfort, contributing to a smooth rental experience.
- Proposed and implemented new customer service strategies, enhancing overall renter experience and streamlining office operations.
Seasonal Worker
2 Months- Operated package sorting equipment to ensure timely and accurate processing.
- Assisted in loading and unloading parcels, maintaining operational workflow efficiency.
- Collaborated with team members to optimize delivery schedules and routes.
Owner/Manager
2 Years 11 Months- Managed store operations, optimizing inventory and staff efficiency.
- Enhanced customer satisfaction, boosting sales through strategic initiatives.
- Introduced new product lines, adapting to market trends and customer needs.
- Implemented a loyalty program, increasing repeat business and revenue.
- Improved store layout, resulting in better customer flow and higher transaction values.
Education
High school diploma - English, Mathematics and Craft Studies
Skills
Customer service
Communication
Interpersonal skills
Employee relations
Payroll
Scheduling
Cash handling
Leadership
Management
Office equipment
Microsoft Office
Telecommunication
Cashiering
Problem-solving
Flight reservations
Bag handling
LANGUAGES
English
Timeline
Seasonal Worker
UPS
11.2025 - 01.2026Read More
Customer Service Agent
Hallmark Aviation
04.2025 - 11.2025Read More
Passenger/Charter Service Agent
Aztec Airways
10.2022 - 04.2025Read More
Cashier
Finleys A Taste of The Bahamas
01.2022 - 09.2022Read More
Owner/Manager
Dre’s Dream Come True
01.2020 - CurrentRead More
Customer Service Supervisor
Rough Seas Ltd.
01.2017 - 12.2020Read More
Office Assistant
B&B Apartment Homes
01.2014 - 12.2016Read More
Owner/Manager
Beauty Supply
01.2011 - 12.2013Read More
Gateway Christian Academy
High school diploma from English, Mathematics and Craft Studies
Read More