Jessica Williams
Shawnee,KS
Summary
Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Assistant
American Airlines
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Coordinated closely with other departments to resolve complex customer issues promptly, enhancing cross-functional collaboration within the organization.
- Exemplified the company''s commitment to delivering exceptional service by always going above and beyond to meet customers'' needs and exceed their expectations.
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
Substitute Teacher, K-12
ESS
10.2023 - Current
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
Front Desk Receptionist
Johnson County Women's Clinic
01.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Site Director
Kidzone
08.2009 - 03.2016
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Optimized resource allocation, reducing costs and improving overall site productivity.
- Helping students with daily homework and achieving academic goals.
Customer Service Representative
Synchrony Financial, GE Capital
02.2007 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Server
Bob Evans Restaurant
08.2005 - 02.2007
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Applied Science -
Metropolitan Community College - Kansas City
Kansas City, MO06.2025
Skills
- Student Engagement
- Literacy development
- Multi-Subject Instruction
- Special Needs Support
Timeline
Customer Service Representative Assistant
American Airlines
06.2024 - Current
Substitute Teacher, K-12
ESS
10.2023 - Current
Front Desk Receptionist
Johnson County Women's Clinic
01.2017 - 01.2018
Site Director
Kidzone
08.2009 - 03.2016
Customer Service Representative
Synchrony Financial, GE Capital
02.2007 - 08.2009
Server
Bob Evans Restaurant
08.2005 - 02.2007
Associate of Applied Science -
Metropolitan Community College - Kansas City