Jessica Williams
Shawnee,KS
Summary
Driven Substitute Teacher adept at overseeing classes on long-term basis to cover for medical or personal absences. Passionate educator with in-depth approach to learning. Successfully leverages wide range of instructional approaches. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative Assistant
American Airlines
Kansas City, MO
06.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Coordinated closely with other departments to resolve complex customer issues promptly, enhancing cross-functional collaboration within the organization.
- Exemplified the company''s commitment to delivering exceptional service by always going above and beyond to meet customers'' needs and exceed their expectations.
- Demonstrated a willingness to take on additional responsibilities as needed, showcasing adaptability and a strong work ethic that contributed positively to overall team success.
Substitute Teacher, K-12
ESS
Kansas City, KS
10.2023 - Current
- Improved student comprehension by utilizing a variety of teaching methods tailored to individual learning styles.
- Enhanced classroom engagement by incorporating hands-on activities and group projects.
- Increased parent involvement in the educational process through regular communication and collaboration on student progress.
- Developed strong relationships with students, fostering a positive learning environment and encouraging personal growth.
Front Desk Receptionist
Johnson County Women's Clinic
Johnson, KS
01.2017 - 01.2018
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
Site Director
Kidzone
Kansas City, KS
08.2009 - 03.2016
- Enhanced operational efficiency by streamlining processes and implementing cost-effective solutions.
- Developed strategic plans for site growth, resulting in increased revenue and profitability.
- Managed a team of professionals, ensuring high-quality performance and adherence to company standards.
- Optimized resource allocation, reducing costs and improving overall site productivity.
- Helping students with daily homework and achieving academic goals.
Customer Service Representative
Synchrony Financial, GE Capital
Shawnee, KS
02.2007 - 08.2009
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Improved resolution time with effective problem-solving for customer complaints.
Server
Bob Evans Restaurant
Kansas City, KS
08.2005 - 02.2007
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Associate of Applied Science -
Metropolitan Community College - Kansas City
Kansas City, MO06.2025
Skills
- Student Engagement
- Literacy development
- Multi-Subject Instruction
- Special Needs Support
Timeline
Customer Service Representative Assistant
American Airlines
06.2024 - Current
Substitute Teacher, K-12
ESS
10.2023 - Current
Front Desk Receptionist
Johnson County Women's Clinic
01.2017 - 01.2018
Site Director
Kidzone
08.2009 - 03.2016
Customer Service Representative
Synchrony Financial, GE Capital
02.2007 - 08.2009
Server
Bob Evans Restaurant
08.2005 - 02.2007
Associate of Applied Science -
Metropolitan Community College - Kansas City