To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Fraud Recovery Specialist
Advanced Call Center Technologies Johnson City
2023.03 - 2024.01
Recovered lost funds by investigating and resolving complex fraudulent transactions.
Reduced fraud losses for the company through diligent monitoring of transaction patterns and trends.
Saved the organization money by identifying and preventing potential fraud cases proactively.
Enhanced customer satisfaction levels with prompt resolution of disputed transactions.
Carwash Attendant
Ultimate Shine Carwash
2022.03 - 2023.03
Improved customer satisfaction by providing exceptional service and maintaining a clean, welcoming environment.
Enhanced carwash efficiency by performing routine maintenance checks on equipment and promptly addressing any issues.
Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
Tow Motor Operator
HSN, Home Shopping Network
2020.03 - 2022.03
Increased tow motor efficiency by implementing proper maintenance and safety checks.
Enhanced warehouse organization with precise tow motor operation for streamlined material handling.
Ensured timely delivery of materials by prioritizing tasks and adhering to tight deadlines.
Reduced workplace accidents through strict adherence to safety protocols and guidelines during tow motor operation.
Maintenance Crew Member
City Of Johnson City
2018.03 - 2020.03
Contributed to a welcoming environment for visitors through diligent care of flower beds, shrubs, and trees.
Improved safety on the grounds by promptly removing debris and maintaining walkways.
Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
Reduced water waste through careful monitoring of irrigation systems and adjusting schedules accordingly.
Aided in reducing soil erosion by implementing effective landscaping solutions, such as retaining walls or graded slopes.
Enhanced overall aesthetics of the property with detailed attention to lawn patterns during mowing operations.
Education
High School Diploma -
Elizabethton High School
Elizabethton, TN
05.2020
Skills
Conflict Resolution Techniques
Interpersonal Abilities
Attention to Detail
Problem Solving Aptitude
Adaptability and Flexibility
Multitasking Capabilities
Timeline
Fraud Recovery Specialist
Advanced Call Center Technologies Johnson City
2023.03 - 2024.01
Carwash Attendant
Ultimate Shine Carwash
2022.03 - 2023.03
Tow Motor Operator
HSN, Home Shopping Network
2020.03 - 2022.03
Maintenance Crew Member
City Of Johnson City
2018.03 - 2020.03
High School Diploma -
Elizabethton High School
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MICHELLE MOUNDMICHELLE MOUND
Customer Service Specialist at Advanced Call Center Technologies LLCCustomer Service Specialist at Advanced Call Center Technologies LLC