Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tyresha Fleming

Baton Rouge,LA

Summary

Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.

Focused individual with many years of experience in mail delivery services. Extensive expertise and knowledge of mailing guidelines and restrictions. Known for reliability and best-in-class work.

Reliable mail carrier known for high productivity and efficient completion of tasks. Possess specialized skills in route planning, time management, and safe mail handling practices. Excel in communication, adaptability, and problem-solving to ensure smooth delivery operations and customer satisfaction.

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

6
6
years of professional experience

Work History

Mail Carrier

UPS Freight
Baton Rouge
02.2020 - 02.2024
  • Assisted other carriers with their routes as needed during peak periods.
  • Verified accuracy of addresses before delivering packages.
  • Informed customers of package arrival or delays when necessary.
  • Sorted mail to be delivered according to route and customer address.
  • Updated daily delivery logs to record number of deliveries made.

Customer Service Manager

Toys"R"Us
Kenner, Louisiana
02.2018 - 02.2019
  • Provided exceptional customer service to ensure customer satisfaction.
  • Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
  • Assisted in developing an effective system for tracking client requests from initial contact through resolution.
  • Provided customer service support for incoming calls and emails.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Analyzed data collected through surveys or feedback forms from customers regarding their experiences with our services.

Education

High School Diploma -

East St. John High School
Reserve, LA
05-2019

Skills

  • Vehicle loading
  • Postage calculation
  • Mail sorting
  • Safety awareness
  • Documentation & recordkeeping
  • Customer communications
  • LiveChat
  • Call monitoring

Timeline

Mail Carrier

UPS Freight
02.2020 - 02.2024

Customer Service Manager

Toys"R"Us
02.2018 - 02.2019

High School Diploma -

East St. John High School
Tyresha Fleming