Tyrice Jenkins
St Louis,MO
Summary
Dedicated IT professional with a strong track record of exceeding expectations through strategic, organized practices. With a solid foundation in communication and problem-solving skills honed through years of customer service, I have successfully transitioned these strengths into my IT career. My passion for technology drives my continuous learning and professional growth, allowing me to excel in delivering innovative solutions and enhancing system performance
Overview
11
11
years of professional experience
Work History
Technology-Field Service Analyst
Barnes Jewish Hospital I
Saint Louis, MO
08.2023 - Current
- Provide end-user support for Securitas Healthcare and Oneview Healthcare solutions.
- Improved the accuracy and reliability of RTLS, and ensured critical assets were tracked in real-time.
- Added functionalities that increased the effectiveness of infant and staff protection measures, contributing to safer hospital environments.
- Worked with healthcare professionals and IT teams to customize RTLS solutions to specific hospital needs, ensuring seamless integration and operation.
Sales Manager
La-Z-Boy Home Furnishings & Decor
St Louis, MO
05.2017 - 12.2022
- Analyzed business and sales targets using critical problem-solving skills.
- Reduced process gaps by hiring, supervising and coaching employees on sales strategies and protocols, optimizing performance, growth and profitability.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Video Editor
Independent Contractor
St Louis, MO
03.2014 - 06.2020
- Used latest editing and photography software to create a story
- Collaborated with creative team and director to align editing approach with artistic vision.
- Wrote, shot and edited news stories/commercials/Podcasts for on-air broadcasting and digital platforms.
- https://tyricejenkins.com
Afterschool Care Volunteer
JSO Afterschool Enrichment Program
St Louis, MO
10.2013 - 08.2015
- Employed positive guidance strategies to encourage experiential learning.
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Explain complex material in an easy to understand way.
Education
Certificate - CompTIA A+
Per Scholas
St Louis, MO03.2023
Bachelor of Science - Media Studies
University of Missouri - St Louis
St Louis, MOSkills
- Computer Diagnostics
- Tracking and Documentation
- Command Line Tools
- Teamwork and Collaboration
- Troubleshooting Network Issues
- Problem Solving
- A Certification
- Server Patching
Accomplishments
- Reduced response time for staff safety event up to 5 minutes
- Updated over 900 temperature monitoring devices company-wide under the set timeframe.
- Completed implementation of Infant protection system in record time
Projects
- Annually Advance/ Basic Recertification for environmental monitoring
- Infant protecting (Hugs) Implementation (Parkland / Missouri Baptist Sullivan Hospital)
- Staff Duress Renewal
- Environmental Monitoring Implementation
Timeline
Technology-Field Service Analyst
Barnes Jewish Hospital I
08.2023 - Current
Sales Manager
La-Z-Boy Home Furnishings & Decor
05.2017 - 12.2022
Video Editor
Independent Contractor
03.2014 - 06.2020
Afterschool Care Volunteer
JSO Afterschool Enrichment Program
10.2013 - 08.2015
Certificate - CompTIA A+
Per Scholas
Bachelor of Science - Media Studies
University of Missouri - St Louis
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