TYRIQUE GORDON

Lauderhill,FL

Summary

Motivated engineering student at Keiser University with a strong background in customer service and sales. Experienced in managing customer relationships, resolving issues professionally, and supporting daily business operations. Brings a detail-oriented, solution-focused mindset to every interaction.

Overview

years of professional experience

Work History

Social Media Manager / Social Media Coordinator

5 Tribe Media

Fort Lauderdale, FL

08.2025 - Current

Developed and executed social media strategies to enhance brand awareness and engagement.
Analyzed performance metrics to optimize content and improve audience reach.
Collaborated with cross-functional teams to align social media campaigns with marketing objectives.
Created compelling content across various platforms, increasing follower growth and interaction rates.

Customer Support Specialist

Safiya Shoetique LLC

Fort Lauderdale, FL

07.2022 - 04.2026

Resolved customer inquiries through multiple communication channels, enhancing overall satisfaction.
Managed order processing and tracking using CRM software to ensure timely delivery.
Collaborated with team members develop marketing strategy for store sales-Responsible for creating, scheduling, and publishing content across all social media platforms (Instagram, Facebook, TikTok, etc.). Engages with followers, responds to comments and messages, grows the brand's online presence, tracks analytics, and runs promotions or campaigns. Stays current on trends to keep content fresh and relevant.
Provided social media management and Maintains and updates the boutique's website — adding new products, updating prices, managing inventory listings, and ensuring photos and descriptions are accurate. Also handles day-to-day store operations such as opening/closing, vendor communication, visual merchandising, and general admin tasks.

Education

Bachelor of Science - Engineering

Keiser Uiversity

West Palm Beach, FL

06-2027

High School Diploma -

CORAL SPRINGS HIGH SCHOOL

Coral Springs, FL

06-2022

Skills

Assisted customers with inquiries and concerns
Resolved customer complaints efficiently and professionally
Built and maintained positive customer relationships
Delivered exceptional customer experiences
Addressed and de-escalated customer issues
Provided prompt and courteous service
Communicated effectively with diverse clientele

Processed transactions accurately and efficiently
Maintained a welcoming and professional environment
Social media management
Photo and video editing
Teamwork and collaboration
Content creation

Timeline